Hi Square Community--
Small restaurant owner here in Chicago doing about $1,000 in daily food/beverage sales with an average order size of $8.00 (roughly 125 transactions per weekday). I'd like to add online ordering so customers can conveniently order ahead and pick up to avoid long lines during lunch, and charge a flat convenience fee per order (say, $0.30), but don't see a good way to do so. Current workarounds aren't great:
- Add a separate location (for online orders) and raise individual item prices for that location, but can't do this on a per order basis
- Add a "tax" named "Convenience fee" or something, but that can only be applied on a % basis which doesn't help for small transaction sizes
- Add a shipping fee of $0.XX, but customers will get confused when it shows as "shipping", and requires additional step to mark orders as "shipped"
If there was a way to add an optional flat fee associated with pickup orders via the Online Store (kind of like how the shipping option handles it), that could be a good solution, I think. Not sure what other solutions folks have come up with or whether Square can implement a new feature to help solve for businesses like mine that would like to add online ordering but offset the high transaction costs by charging a convenience fee (note: I do understand that charging credit card fees to customers can be problematic in some states and/or with some credit card merchants, but I'm suggesting here more of a service charge due to the higher convenience for customers).
Appreciate any insight anyone in the Square Community, or a Square Representative, has on this!
Cheers!
