No shows in appointments how do you charge the fee?

[VSM]

So if I book a client in the appointments and they dont show up and I mark them as no show they disappear from my calendar. So where is this no show fee? Is it only for self booking clients online with no show protection on that it works? But if i book them in the appointments app why is it that i dont see a way to charge the flat fee that I have set for each service? Instead i mark them as no show and its off my calendar but how do I charge the fee?? I have to go back through the client list or how do I set this up so it makes sense? 

Thank you.

[Minion]

If you are manually adding them to the calendar for an appointment , are you taking their card info as well?  

[VSM]

Yes im taking down their card info so the card is on file but Im just wondering where do I go to charge the fee? Since the appointment disappears. Like why is there no pop up box after I click no show to allow me to charge the fee or not. I don't get it. 

[VSM]

How do I even view all no shows history or cancellation history either for everything or for the current day? Is there any feature like that other then going through each client and viewing past appointments. I just dont get why i cant charge a no show fee right after I click no show or cancel appointment, like what do i have to do create an invoice every time some one cancels? or am i missing something?

[isabelle]

Hey @VSM! ✨

Just to be clear here, you're looking for a way to initiate a no-show fee manually rather than it being automatic? 

[VSM]

how does sit work automatically? But yes I would like to have it manual so I can decide if I want to charge a late fee or not. 

[VSM]

Any update on this? I still don't understand when in the appointment apps when I click on an appointment and either select cancel or no show I don't have an option to charge a fee. Am I suppose to have a option or a box that pops up and asks me if I want to charge a fee? 

Does setting the no show protection for online booking do anything for appointments when im booking them? 

[isabelle]

Hey @VSM!

Apologies for the delayed reply. Here are the options we have available when it comes to cancellation/no show fees. Have you taken a look at that article yet? Let me know! ✨

[VSM]

yes and do you see that box that pops up in that article screen shots under CANCELLING APPOINTMENTS AND NO SHOWS

I don't have that how do i enable it? I have my no show fee set to a fixed price. 

Also, I just noticed when i enable online booking and googled my business the online booking site shows up in google, is there a way to make this private? as I want online booking to be available for members only. 

[isabelle · Accepted solution]

Hey @VSM - thanks for the reply.

If a client requests to cancel or modify an appointment outside of your cancellation window, you’ll be given the option to enforce your cancellation policy. Have you encountered a situation where a client/customer wants to reschedule or cancel an appointment? That's when you'd see the following:

If I've misunderstood you, feel free to give our Support Team a call for more clarity. 

As for the Google aspect - please click here and disable search engine ability:

Hope this helps! Thank you 👩🏼‍💻

[VSM]

thank you and how does a client request to cancel or modify the appointment? I have been testing it on my account to see how it works but say i book an appointment for a client then they call me and tell me to cancel it so i click on the created appointment and hit cancel and it just gives me a box to notify the client via text or email and thats it. Nothing about charging a fee. Maybe im doing something wrong i will give the support team a call. 

[VSM]

Also to be honest I dont even see this in my dashboard. I dont see no cut off time for allowing clients to cancel. 

1. Head to the Settings tab of your Appointments dashboard > click Calendar & Booking.

2. Scroll down to Cut-off time for allowing clients to cancel or reschedule > set a cut-off window.

[kswmedical]

We are having the same issue. We mark someone as a no show and the appointment just disappears. Should we be doing something different? The answers in this thread are about the customer initiating a cancel or modification, but what if they just don't show up? When we mark as no show nothing happens and the appointment disappears.