Moving a weebly hosted site but no access to owner/creator

[cantusethisname]

My site was setup years ago and the creator has left me as an admin and disappeared without contact details. 

I own the domain.

I asked weebly a couple of years back and they said transfer was not possible to me as they could not contact the creator/owner. 

Now I have a new website built. 

What am I supposed to do ? I do not have enough access to do anything. 

[Breffni]

Hi @cantusethisname, thanks for your post. 

I'm sorry to hear this, it sounds frustrating and stressful. 

It sounds like the best option here would be to create a new account in your own name and register a new domain altogether. \

Is the original domain still active? Do you know when it's set to expire? 

[cantusethisname]

Hi Breffini, 

Thank you for answering.

Yes the original domain is still active, I have access to the domain and renewing it etc that is in my name. It's just weebly I do not have full access to, only as admin, hence not being able to transfer the site. This is where I'm confused what to do with the weebly site/hosting. 

[BernadetteA]

Hi @cantusethisname 👋

Can you post a link to the domain? Can you also clarify what you mean by being able to access the domain, and wanting to transfer the website? 

[cantusethisname]

All sorted now. Thank you.

[phillipsrw]

Is the problem fixed? How did you manage to sort it as it would be great to share with the community? 😃 

[k_atie]

Hey @phillipsrw, have you run into the same issue? If so, could you provide a little more information as to what happened? Would be happy to further investigate on my end!

[phillipsrw]

No problems, just interested to see how the issue was resolved to help others in case it happens again 

[k_atie]

Ah no problem @phillipsrw, thanks for clarifying. Yes agreed, would definitely be helpful! 😊

[cantusethisname]

Because I own the domain I was able to redirect the to the new website from the domain provider. 

Weebly need to sort something out if a developer leaves you high and dry as an admin of a site. 

[k_atie]

Thank you for that information @cantusethisname. We'll be sure to pass your feedback on to the relevant team. 

Let me know if you need anything else.