Message Customer When Order Is Ready?

[TacosDonPerez]

Hello! So my family and I own a Taco Truck where we do Pre-Orders online as well as walk up orders. I was wondering if there is a way to send a message to those who walk up (using iPad POS system) when their order is ready? As well as for the online orders (through our website). It gets pretty cold where we are located and we would like it if our customers could wait in their car and we can notify them through Text that their order is ready. 

[JJ_]

Thanks for voicing your need for this feature @hatchandharvest. Our product teams are working hard on adding new features to make our platform better.

In regards to text messaging these types of notification require authorization and consent every time we are sending messages so it is a little complicated on the Customers privacy end to roll out a feature like this one. However this doesn't mean that this could be developed in the future. 

You will want to subscribe to our Product Updates page to stay on top of everything new coming up. I hope this information is helpful!

P.S. Welcome to the Seller Community ✨

[akreidly]

You already have text messaging for online orders so I'd assume it's the same consent process for in person orders no? 

Not having text messaging for in person orders is very painful and is the main reason we're thinking to switch to Toast.

[JJ_]

I will pass this information to our team. Thanks for taking the time to provide this valuable feedback.

[Beachbebellc]

As a business that does custom jewelry in a walk up setting I would like this option also in the retail  version. I don’t want my employees to use their personal phone to text customers that their items are ready. 

[Efren04]

Has this feature been added yet? 

[macdaddy]

What is the progress on this? We currently have to send a separate text by phone, which is one more step and another place for error (transposing numbers, fat fingers hitting the wrong thing, etc.) and we'd love to have this available for in-house orders on our food truck.

[BreakfastDreams]

I also really need this feature as well

[akreidly]

@JJ_ checking to see if there's any updates on this topic?

[JJ_]

No updates on this one yet however I will suggest you file a formal Feature Request for this one in our Ideate board as this will be the best way to get updates on upcoming features and communicating with our product team. You can file one here.

Important: When submitting a request, make sure to include the desired feature, and provide the details of how this feature will help your business succeed (how would you use it and what you expect from it).

[tapptapp]

Hi, it looks like a lot of people are looking for this feature. In the meantime, do you recommend another way? Everything we've tried has been painful too.

[akreidly]

@tapptapp there's an official request for this feature. It'll be very helpful if everyone votes for it so that the product team can add it to their roadmap

https://www.sellercommunity.com/t5/Square-for-Restaurants/Notify-customers-when-their-order-is-ready...