Is there a way to have our KDS only display online orders?

[Referee67]

We have a small restaurant and our wait staff still write out guest checks for in house orders.  Then when they put the order in when the guest is ready to pay, it is showing up on our KDS as a new order.  At this time, we only need our online orders to show on our KDS.  Is there a way to do this?

[nika]

Hello and welcome to the Seller Community @Referee67! 

Can you clarify for me just to make sure I'm following? So currently when a customer places an order in person, your staff puts it into the Square POS and then it shoots over to KDS?

[Referee67]

When the wait staff puts in an order, they just fill out a guest check and turn it into the kitchen.  At this point, this works well for us, we may change it sometime in the future, but all I really need to show up on the KDS is any online orders we get. 

The problem right now is that when the order is done and the customer comes up to pay, this is when the order is put into square register for them to pay.  But it shoots over to the KDS as a new order because it is just then being put into the system.

I know I should just change the way we operate, but you know....baby steps haha!

[nika]

Got it! 

@sotexbbqco I noticed a thread in the Community where you were talking pretty in depth through some KDS settings. Wanted to loop you in to see if you may have any insight regarding this scenario that @Referee67 is experiencing?