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I have an invoice that was set up with milestones, the deposit was paid but the client is no longer in need of service, so I don’t need the balance paid and don’t want the invoice to sit open or the reminders to be sent, so I want to cancel the invoice, but I’m concerned this will automatically refund the balance that was paid?
alternatively I could archive it, but I need to check this will stop the reminders going out?
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Hi @Shellalbachi, thanks for your post.
When cancelling a partially paid invoice, the previously paid amount will not be refunded. Once you confirm the cancellation, both you and the recipient will receive a confirmation email and the invoice will no longer be payable.
To cancel an unpaid invoice:
- Sign in to your online Square Dashboard and click Invoices.
- Select the invoice you’d like to cancel.
- Click More > Cancel > Confirm Cancellation. For a recurring invoice series, click View Series > End Series > Confirm.
Let me know if this works for you!
Community Moderator, Ireland, Square
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Hi @Shellalbachi, thanks for your post.
When cancelling a partially paid invoice, the previously paid amount will not be refunded. Once you confirm the cancellation, both you and the recipient will receive a confirmation email and the invoice will no longer be payable.
To cancel an unpaid invoice:
- Sign in to your online Square Dashboard and click Invoices.
- Select the invoice you’d like to cancel.
- Click More > Cancel > Confirm Cancellation. For a recurring invoice series, click View Series > End Series > Confirm.
Let me know if this works for you!
Community Moderator, Ireland, Square
Sign in and click Mark as Best Answer if my reply answers your question ✨
- Mark as New
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