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If I cancel an invoice will it refund the deposit

I have an invoice that was set up with milestones, the deposit was paid but the client is no longer in need of service, so I don’t need the balance paid and don’t want the invoice to sit open or the reminders to be sent, so I want to cancel the invoice, but I’m concerned this will automatically refund the balance that was paid? 
alternatively I could archive it, but I need to check this will stop the reminders going out?

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Hi @Shellalbachi, thanks for your post. 

 

When cancelling a partially paid invoice, the previously paid amount will not be refunded. Once you confirm the cancellation, both you and the recipient will receive a confirmation email and the invoice will no longer be payable.

 

To cancel an unpaid invoice:

  1. Sign in to your online Square Dashboard and click Invoices.
  2. Select the invoice you’d like to cancel.
  3. Click More > Cancel > Confirm Cancellation. For a recurring invoice series, click View Series > End Series > Confirm.

Let me know if this works for you! 

Breffni
Community Moderator, Ireland, Square
Sign in and click Mark as Best Answer if my reply answers your question

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Admin

Best Answer

Hi @Shellalbachi, thanks for your post. 

 

When cancelling a partially paid invoice, the previously paid amount will not be refunded. Once you confirm the cancellation, both you and the recipient will receive a confirmation email and the invoice will no longer be payable.

 

To cancel an unpaid invoice:

  1. Sign in to your online Square Dashboard and click Invoices.
  2. Select the invoice you’d like to cancel.
  3. Click More > Cancel > Confirm Cancellation. For a recurring invoice series, click View Series > End Series > Confirm.

Let me know if this works for you! 

Breffni
Community Moderator, Ireland, Square
Sign in and click Mark as Best Answer if my reply answers your question
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