I have an unauthorised transaction on my square card how do i make a claim?

[Ricky24soto]

A week ago i notice there is transaction in my square card that i do not recognize, how can i make a claim?

[ashc · Accepted solution]

Hi @Ricky24soto and welcome to the Community,

This sounds strange. There's an article on Filing A Claim on Your Square Card here that will walk you through the process.

We will investigate and follow up once the claim is filed. 

[FineLine21]

I went to check my acct. today because I received an email that a $50 purchase was declined due to insufficient funds. I thought to myself that is not possible because we should have had at least $700 on there. I then checked my balance on the app to see multiple charges of $100 taken out from a merchant "Txtvrfy" all from today. I have done the steps of cancelling card and disputing. However, I am wondering if this has happened to anyone before. If so, was it the same merchant as mine or a different one. And how long did it take for Square to resolve the fraudulent charges? 

[Candlestore]

@FineLine21 ;

Its a scam hat has nothing to do with Square and people have been reporting it. Scam takes money from corporations, Debit Cards, Cash Apps etc.

https://www.scampulse.com/txtvrfy-reviews 

[_Violet]

Hi @FineLine21  - sorry to see that this issue with your Square Card has brought you to the Seller Community! 😥

I went ahead and merged your post to an existing thread where other Square Sellers have discussed filing a Square Card dispute. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future. 

Please see the reply from one of our Community Moderators, @ashc, which has been marked as the Best Answer ✅

Additionally, We’ll make sure you receive the results of our investigation via email. While we settle most disputes within 30 to 60 days, some may take longer but you will receive updates from us along the way.

I hope this information is helpful but please do let me know if you have any additional questions by replying to this thread.

Thank you for the additional insight here, @Candlestore! 🙏

[FineLine21]

Well im aware it is not square that had anything to do with it. It was a scam merchant that took the total of $700.