I am uploading my logo as a PNG, still give me an error, how can I fix it?

[IraysaG]

I have saved my logo as a PNG, when I try to upload, it gives me the error message below:

Profile image should have content type image/jpeg, image/pjpeg, image/png, image/x-png, image/gif

How can I fix it?

[ashc]

Hey @IraysaG and welcome to the Community.

I'll need to know more specifics before I can assist. Where are you trying to upload these files exactly? 

Like, what section of the Dashboard are you in?

[marieandreenai]

I'm unable to upload a logo in square dashboard. I keep getting this error message:

Profile image should have content type image/jpeg, image/pjpeg, image/png, image/x-png, image/gif

This is under invoice in square dashboard. 

[NSBE]

Same issue.  How can this be fixed?

[ashc]

What browser are you on @IraysaG?

It sounds like it could be something as simple as a browser issue. 

[Pawstries]

I'm also having the same issues. Did you find a solution by any chance?

[DrOga]

I also have this issue. I have changed from using Safari to Google Chrome but still getting this error message when trying to upload a 2328 x 1144 sized Profile image:

Profile image should have content type image/jpeg, image/pjpeg, image/png, image/x-png, image/gif

Please advise.

[Blklotus]

I’m getting the same message. Do we have a solution?

[Blklotus]

Never mind… It was not worth the drama of figuring this out. I switched to a different platform.

[IraysaG]

 Hi everyone, I ended up adding a light grey background to the logo right from Square and it worked.

[Empresse]

How did you do this?

[Valentina]

Tagging in the person you responded to in order to see if they can pop in and let you know how they did this, @Empresse!

@IraysaG - any advice you can give, maybe the steps you took to get where you did?
Thanks in advance for your help!

If we don't hear back, please give our team a call today before 9PM ET, when phone support shuts off for the weekend.

P.S. Welcome to the Seller Community ✨

[lunchthai]

SOLVED (For me, anyway!) My pic showed as a JPG, but when you click 'save as' a range of different JPG options come up. I saved as .jpeg and it worked.

[Ali_R]

This last trick solved it for me too !

Thanks

[Joe]

Glad to hear you got this one solved, @Ali_R!

[ModernMounters · Accepted solution]

Convert it to JPEG and it will work!

[DiShaJewels]

My image was saved as a jpg and then I converted it to jpeg and I'm still receiving the error.  I tried converting it to png, again I receive the error message.  The size of the image is 1922x1080.

[millsgreenfield]

I can't get it to work converting it to .jpeg.  It is still giving me an error. Super frustrating!

[BernadetteA]

Welcome to the Community, @millsgreenfield 👋

Do you happen to know the file size? Are you able to convert the file to a .jpeg before uploading? 

[cbdtardis]

I also have the same issue. Can somone just share the background that does work? This is extremely frustrating 

[nvpromise]

It should NOT be this hard to upload a background image for the POS background (On the POS screen - Location page!!! Clearly, it's a regular (and known) issue. It's 2023 and I came for help but seeing the lack of Square Team definitive answers to this question (it's the customers doing the troubleshooting). I am so disappointed and discouraged to use this!