How to restock from a canceled comp order

[MHGS]

I had someone ask for some soaps for a donation for a raffle. I ran a transaction with a 100% discount/cash so it would update my inventory. After doing that, they decided not to do the raffle. I cannot "refund and restock" the transaction since it was marked cash for $0. Do I just have to go back into inventory and act like I got fresh stock to put those back in or is there a way to work around a "refund?" Thanks!

[_Violet]

Hi @MHGS - Thanks for reaching out to us here on the Square Seller Community👋

I'm going to consult with the Square for Retail Team on this one to get the best answer for you. I'll reach back out to you here once I gather more info!

[_Violet]

Hi there @MHGS - Hope you had a good weekend! I appreciate your patience here while awaiting my reply.

Here's what the Square Retail Team let me know: "Our system doesn't allow for an automated restock for a comped item because we don't allow comped items to be refunded. The best workaround would be a manual inventory adjustment."

I hope this information is helpful but please do let me know if you have any additional questions.