How to remove a pop up Announcement

[Moriss01]

How do you remove a pop-up Announcement when someone first enters your website?

[Joe · Accepted solution]

Hi there, @Moriss01 👋Good to hear from you! Thanks for taking the time to post up your question here on the Seller Community.

Here is a helpful guide for adding or removing a Pop-Up or Banner from your Square Online Store. The steps and guidance for removal should be the same for adding.

Let us know if that gets this issue solved for you!

[JanetBierer]

That is the vaguest answer EVER. I don't know how it got on there, so would you mind explaining how to remove it????

[BirdseedBakery]

Hi Joe, 

Thank you for this! 

I am having the issue that the outdated pop up is still showing up on mobile, but not on desktop, and there is no option to edit or remove it. Please advise how to remove it!

Thank you,

Cassandra

[_Violet]

Hi @BirdseedBakery 👋 Violet here, following up for @Joe. I'm sorry to hear that this issue with your Square Online Store has brought you to the Seller Community.

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with the Square Online Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.

[MsToYourJoy]

Hi Joe, thank you thank you thank you. The helpful guide link helped me figure out how to delete the pop-up as part of my Klaviyo intergration.

Peace & Joy,

Toni

[jenniferhoff]

Hi, I am trying to remove the pick - up or delivery roadblock that happens when you enter my site.  Its not under pop-ups as you suggest above. 

[Kassi_]

Welcome to the Community, @jenniferhoff - 

It sounds like you might've added the banner in another section or maybe as pick-up instructions. 

Go to your Online Store > Fulfillment > Pickup & Delivery > Edit 

Let me know if that doesn't work and I will circle back. 

[jenniferhoff]

If I remove pick-up, it does make folks put in their delivery address but I want to offer pick-up and delivery, I just don't want a roadblock and make them pick it at the beginning. Does that make sense?

This is the roadblock I see. http://lansdowneurbanfarms.com/wp-content/uploads/2021/11/roadblock.png

I want folks to be able to choose pick-up or deliver but later in the process. I dont want a barrier for customers seeing what is in my shopping cart.

[Kassi_]

Thank you for sending that over, @jenniferhoff - 

Completely understand the point on keeping pick up as an option, but removing that block. 

So I am going to suggest to reach out to our CS Team directly. It looks like you tried the normal path and it's still showing, so they can take a deeper look into this for you.