How to cancel Square marketing subscription after a free trial?

[srcoleman]

How do I cancel 30 day trial period on coupons via email?

[VanKalkerFarms · Accepted solution]

you can manage your subscriptions here.

https://squareup.com/dashboard/account/pricing

[kioskdata]

That link doesn't show anything about managing subscription. I need to downgrade to basic free until I start selling again.

[isabelle]

Hey @kioskdata! ⚡️

You can view your subscription billing details from Pricing & Subscriptions on your Square Dashboard. If your business has multiple locations, your monthly bills and summaries can be seen on the location-specific dashboards. To switch location views, click Master Account in the black bar at the top of your dashboard. You can also unsubscribe from subscription services at any time by clicking Cancel Service.

Does that work? Unless you're doing pay-as-you go marketing subscriptions? 

[kioskdata]

Thank you. Under Subscription & Pricing...I only see an option to update payment method. I can't find how to cancel service.

[isabelle]

Okay, are you paying per-campaign by chance @kioskdata? 

[kioskdata]

No. I'm not in any marketing campaign. 

[isabelle]

Oh - I'm sorry @kioskdata! I just assumed from the title of the thread that you posted in.

Which subscription is this for? 

[kioskdata]

Currently I'm in professional subscription but want to go back to free until I start selling consistently again.

[isabelle]

Oh, okay, this is for Square Online. Please give us a call. We can only downgrade a subscription over the phone or email. Phone is fastest @kioskdata.

Apologies for the confusion! 💫

[elenitz]

Me as well!

[Kassi_]

Hey there, @elenitz - 

Thank you for reaching out about your Marketing Subscription. 

Have you reached out to our CS Team yet? 1-855-700-6000 squ.re/contactsqsupport

I will keep an eye out for your reply👀. 

[nook]

I made a mistake and input a wrong credit card info in Subscription page.

Thank you for your help.

[Joe]

Hi @nook 👋 Thanks for reaching out to us here on the Community!

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding editing subscription payments. You can find the editing portion of your account from this direct link here to the Online Dashboard. 

Let us know if you have any further questions!