When I first activated my square card after opening an account for my business, I would send an emailed invoice to my clients and within five minutes or less the paid invoice amount was readily available on my square card. As of two weeks ago, this all changed. I had been very very pleased with Square and am now looking into an alternative. Like I stated, for the past two weeks I’ve been scared to even issue out invoices. I believe I’ve attempted three transactions in two weeks and have been quite disappointed with each of them. Which has caused me to have to only accept cash payment- completely inconvenient for both myself and my clients. If when I had initially opened an account and this had been the case, I would have cut up the card and gone elsewhere.. I would like to know what has changed, if anything? I would like to know why I successfully went months with having payments go directly onto my Square card after invoices were paid and now it’s a guessing game over a couple days, but most definitely not five to ten or twenty minutes or even an hour or two. Lastly, I’ve been trying to research the issue (because trying to speak to a live consultant is one hundred percent impossible and I do not even believe a customer service line exists. And I’m very aware of this due to hours I’ve wasted trying to get a customer service consultant on the phone) and have seen nothing but negative reviews and issue upon issue upon issue that has been posted by numerous other Square users and business owners of the last few weeks; so question is, why? What is going on? For a company that’s supposed to work with other businesses, one would think your company would be doing everything possible to not cause such inconvenience to your customers as well as our customers. What about OUR lost business, OUR loss of income, OUR unpleased and inconvenienced clients and customers. Your company directly influences our income and ability to provide for not just our clients and customers but our families. And when we can not access money we’ve earned, that’s basically a short term theft. Stop holding our money hostage. Fix the issues. If it’s not fixed immediately I will personally take my business elsewhere and make sure everyone I know, including many many other business owners, are made aware (which I’m sure they already are very aware) and firmly suggest they move their business elsewhere also. Please contact me with a way to speak to a live customer service consultant. It’s ridiculous that the only way to speak to anyone is by posting on a forum. Insanity.
