How do you delete a "failed" invoice?

[Farmhousechicbo]

A customer was trying to pay her invoice and her card was rejected several times. The invoice was listed as failed. I reissued the invoice. How do I delete the failed one?

[katieand]

@Farmhousechicbo - 

If you haven't marked the invoice as paid, you can cancel it! 

To cancel an unpaid invoice:

1. Navigate to the Invoices section of your Square Dashboard.
2. Click on the invoice in question, click More and click Cancel.

After you click 'cancel' you will see the option to notify your customer that the invoice has been canceled. Leave the box unchecked if you don't want your customer to receive an email notification!

[Farmhousechicbo]

Tried that. That option is not available. 

[sake81603]

There is no "more" option but only "duplicate" and "done" I want to get rid of them because I have already duplicated them and they are now paid.

[vanmeterstudio]

Dealing with a failed or undelivered invoices should not be difficult. Square needs to develop an option to delect an invoice for any reason. I'm surprised  they didn't. This is a serious oversight on their part.

[AmEdgeDesigns]

I'm sure Square keeps the failed invoices there for Accounting purposes, just like you would keep VOID checks in the registry. Always have a trail of what happens!! 

[RHatch · Accepted solution]

You can't remove a failed invoice.  You can adjust your filters so it doesn't show up, but you can not delete it.

[Farmhousechicbo]

How do you adjust your filters so the failed invoice doesn't show?

[sake81603]

If you find out let me know. I have no idea.

[RHatch]

On your invoice screen at the top it has a search box, and next to that is says all invoices.  Click on that and you can filter by one of the option.  I use outstanding to see what needs to be paid.  You can then enter your customers name in the search box to look at all invoices for a customer.

[uniquethink]

How can we make this a feature request to be able to delete it. This seems like a no-brainer to remove it. Am I missing something? 

[Chad]

Hello @uniquethink! You're more than welcome to get a feature request thread started for this. Just tag me with an @ mention or send me a private message and I'll move your thread to the features board once it's created. 

[ACMInc]

The same is true with an 'Undelivered' invoice.  If an email address is entered incorrectly, Square cannot deliver the invoice HOWEVER we cannot edit the email address on the Undelivered Invoice nor can we Delete it.

I agree, it seems like a no-brainer that these types of invoices should be able to be deleted.

Chuck

[tpprovocateur]

Unique...I am with you.  I can't delete a failed invoice and it has been paid (via the phone app).  I like to see what has been paid and what's outstanding.  I find it annoying that you can't delete it. 

The Plant Provocateur

[ACAS]

Im on board with you. I created reoccuring invoices but needed to change something. I was able to delete but it still shows in the account. I want them to disappear alltogether! But I guess with accounting it doesnt work that way 😞 super frustrating!

[Marcohere]

I had a fake invoice, created on the first day I signed up with Square, it was simply a Test.  Unfortunately, it is now there. I want to delete it, but after reading this thread that is 1 year old as of today, it seems there is no solution.  However, I went to the invoice and clicked "Refund" and then refunded it in cash.  Now the account seems to be back in order.  

[seasonseatings]

As of Sept. 2020, you can archive the invoices you don't want to have to deal with any longer.  I archived a bunch that I cancelled as test dummies.  Solved my problem, hope it works for you too.