How do you cancel an invoice?

[George · Accepted solution]

Hi @sammysam2410, shouldn't be an issue. Just go to your invoices page in Dashboard and select the invoice you want to cancel. Click More and then Cancel. You and the invoice recipient will receive a notification and the invoice won't be payable.

Check out more details on invoices.

[yanniF]

I just set up an account, got the bank verified and sent my first invoice.

I recived an email reciept of the transactipon but I CANNOT find a record of the transaction anywhere in the dashboard. Am I crazy?

I don't see where I can even cancel it?

What is up with this site?

Help? 

[Spenser]

You can find all of your successful and unpaid Invoices right from your Dashboard, @yanniF. 

Once signed in, in the left-hand navigation click on Invoices. Here you'll find all of your Invoice history (be sure to adjust the date range at the top to customize the view.) 

I won't be able to look into a specific Invoice here in the Community as these forums are public, but if you're still having trouble locating it, please let our Support team know!

[ascripts]

How do I cancel an invoice that was already paid in full, but the customer now wants to cancel it.

[Arie]

Hey @ascripts,

Thanks for getting in touch with us here in the Seller Community 👋

You can issue a refund for the invoice from your Invoice Dashboard. Select the invoice in question > select the the dots > choose "Issue Refund". Please let us know how you go!

[ascripts]

No, I don't need to issue a refund. The services were cancelled last minute, so they don't get their money back. I just need to know how to cancel the invoice after services have been paid and there is no refund applicable. I don't see any way to do it. It only let's me cancel if the services have not yet been paid, but once they are paid, it won't allow me to cancel.

[Arie]

Thank you for clarifying, @ascripts! Only unpaid invoices can be cancelled at this time. You can achieve this invoice instead, or leave it as is for your records. To achieve the invoice: select the the dots > select Achieve. 

[ascripts]

Thank you so much @Arie. I appreciate your getting back to me. 

[accent_coach]

Archive?

[MayaP]

Hey there @accent_coach I am happy to help but I don't fully understand your question. 

When you have a moment please provide more details. 

[tbianchino]

how can I view all cancelled invoices?

[JJ_]

Under your Invoices page, you will find a filter that shows "All Invoices", if you change that filter to "Unsuccessful" you will be able to see all the canceled invoices @tbianchino. 

I hope this information is helpful!