How do I remove Square Stand (adhesive)?

[ArtHouse]

Trying to remove our square stand from our bar top and we can't get it.

Any tips or tricks?  We used the adhesive mounting method as we thought it would be easier to move when the time came...

[HeyDabba]

Hi Howard,

The black stick link is no longer working. Can you please re-send a correct link? We need to get the adhesive off a stone counter. Also, we are find that our necks hurt from staring down at the the screen and we plan to raise the whole stand up closer to eye level for ergonomic health. Any suggestions on a platform/base for such purpose?

[Sean]

@HeyDabba - Sorry about the link, try this one. As for a platform suggestion, we don't have any official recommendations. Heckler Design has a number of accessories, but I'm not certain if any would work in your case - but it may be worth checking out! Hope this helps. 

[splitsandgiggle]

Howard, where can I get a new adhesive stand for my Square mount? We are placing it on a new POS stand and need to remove it from the old one.

Thanks,

Dave

[Spenser]

Hi @splitsandgiggle, our Support team can get you a replacement adhesive, contact them directly to confirm your details. Thanks!

[AirPlay]

Hello Howard, could you send me a replacement adhesive mount? Thanks.

[Sean]

@AirPlay - Please reach out directly with your request. We'll want to confirm your shipping address first over email. 🙂 

[Needleguy89]

I need an adhesive mount please

[AirPlay]

Don't ask someone in the community, me, send your request to directly to Square Customer Service. They sent my replacement adhesive immediately.

[IndabaCoffee]

We used a chefs torch to warm it up and remove it. We also need a replacement!

[Personal information redacted] 

[Chad]

Hey @IndabaCoffe, please reach out to our Support Team directly if you need a new adhesive mount. 

I have removed your address from this post. We ask that you do not post your personal information on public posts. Please review our Seller Community Etiquette Guidelines.

[PeakPlace]

We need a new adhesive pad, how do we go about that?

[EJ_]

@PeakPlace Sorry for the late reply here. 

It looks like you were able to contact our Support Team and have them ship you out an additional mounting kit. 

Reach out anytime you need one and they'll get you taken care of. 

[jmeyers278]

I need 2 new adhesive mounts!!...Please contact me. [redacted personal information]

[Helen]

Sorry to keep you waiting @jmeyers278!

It looks like you've already been in touch with our Support Team about this.  

As this is a public forum, try to avoid including your email address (or your phone number!) in your posts. 

Let us know if you have additional questions, happy to help! 

[mandythart]

Is there a way to remove the stand from the adhesive?  we have two square stands that we need to swap.  i was hoping i could just remove the stand from the adhesive base and leaving the adhesive base in place to make a quick swap.

[EJ_]

@mandythart I haven't seen this done personally, but it should be possible to remove the Square Stand from the adhesive. 

However, I'm not sure the adhesive would stick to the new Square Stand that you swap in. If you try this, let us know your results. 

[Shearlychic]

Where can I get a new adhesive pad for my square stand?  [Personal Information Redacted]

[katieand]

@Shearlychic - If you contact Support, they can help you get a new adhesive pad. We've also had Sellers suggest 3M's spray cans of adhesive.

[CCLAKRISTINE]

Hi, we would like to get a replacement adhesive for our Square stand. Where can we get this?

[Helen]

Hello @CCLAKRISTINE If you haven't already please contact our Support team to request an adhesive kit. We'll need to confirm your shipping address and then we can send you a new one!

[HATEA]

I need one