How do I refund a customer?

[fash]

how do one refund customer back his money

[ashc]

@Islandhi Cyber-hug back at you! ❤️️ Happy to help. 

[EPP01]

A customer paid an inviice on March 6, a out 3 weeks ago. Can I still request a refund to her card ?

[JustinC]

For sure! Square allows a 120 day window to refund a transactions. I moved your post to a thread with similar questions. Learn more about refunds by clicking the Review Overview link @puka_ provided on the first page. 

[StickyLady]

The title of this thread has been edited from the original: I had 3 "no sales" on my reader for the same item, how do I refund 2 of them?

I took a sale for an item thru the Reader and it showed "no sale". Being new to using the reader, I tried it 2 more times with the same results. Is there a way I can find out if Square took the payment and if it did, how do I refund the customer for the 2 "no sales" that  registered?

[JustinC]

Hey @StickyLady - Welcome to the Community !!

Visit Transactions from the menu to see if those payments were processed. You;lll know if your customer's card was charged if there is card info listed in the details. 

I moved you to a thread that walks through issuing a refund. 

[Lazyjmercantile]

When we issue a refund, the app is not making any changes from the items. So if we sell a shirt and then issue a refund, it still shows we sold a shirt when we run report. How do I get it to be fit the item count when issuing refunds. Thanks!

[sayra]

Hello @Lazyjmercantile. 

When it comes to reports, there's not a way to put the sale back to reflect your item count. You will only see this transaction in your reports as a refund. This is a feature request that's not available at the moment. 

Keep an eye out for any updates here on our Seller Community. 

[FlamingEyeballG]

If I were to process a refund, how does the buyer get their money? Would it come out of the account Square uses to deposit my sales automatically?

[ashc]

Hi @FlamingEyeballG,

I moved your post to an existing thread that goes over how refunds work.

You can also check out this Support Center article on it for a full breakdown. 

[NetanRog14]

How do I issue a refund

[Arie]

Hey @NetanRog14,

Welcome to the Seller Community 👋 🙂

You can issue a refund by tapping on Transactions from the menu in the bottom of your Point of Sale app, selecting the sale you want to refund and then tapping "Issue Refund".

I hope this helps! 

[Noshoes200]

I was charged $200 but never got the shoes I tried to purchase.  How can I get a refund from this fraud site? https://www.kzkoutshoesale.com/ 

From: Klee, Tuchin, Bogdanoff & Stern Llp via Square <no-reply@squareup.com>
Sent: Thursday, May 26, 2022 9:01 PM
To: [personal info removed]
Subject: Order Confirmation from Klee, Tuchin, Bogdanoff & Stern Llp

Thanks for your order

If you have questions about your order, please reply to this email or contact us at [personal info removed].

Order Details

#qYPT0oZNUsKoHByiEhvREvMA6nI9ETts

1 × order

$99.00

Total

$99.00

MASTERCARD ending in [personal info removed]

Contact Information

[personal info removed]

Powered by Square

From: Klee, Tuchin, Bogdanoff & Stern Llp via Square <no-reply@squareup.com>
Sent: Thursday, May 26, 2022 9:17 PM
To: [personal info removed]
Subject: Order Confirmation from Klee, Tuchin, Bogdanoff & Stern Llp

Thanks for your order

If you have questions about your order, please reply to this email or contact us at [personal info removed].

Order Details

#3aUVOBnRFTwmX4ZhOpBpjpXyWKtv5wbp

1 × order

$99.00

Total

$99.00

MASTERCARD ending in [personal info removed]

Contact Information

[personal info removed]

[BernadetteA]

Thanks for reaching out, @Noshoes200

I'm sorry to hear this happened to you. 😟 Here is some information from our Square Purchases and Cardholder Help article: 

Most major credit card companies offer payment dispute services for unauthorized charges or charges that were not delivered as expected. If a purchased item or service was not delivered or was not delivered as expected, we recommend contacting the merchant directly to resolve the issue. If you’re unable to contact the merchant, or if you are certain that a charge is unauthorized, contact your card-issuing bank or credit institution for further assistance. Please know that Square is unable to provide refunds on behalf of Square merchants.

[Spicysoarkle]

I refunded a customer twice by accident ..The event is over is there a way to charge them what they owe me on square

[Gold]

HI, you would need to contact the customer directly and ask if you can charge them.  Otherwise, it is a business loss.