How do I refund a customer?

[fash]

how do one refund customer back his money

[VanKalkerFarms]

@quantumhypnosis the first thought I have is that you are outside of the refund window.  there is a limit of 120 days to issue a refund directly to a user's credit card.  You could issue the refund to a gift card instead.

https://squareup.com/help/us/en/article/5615-refunds-faqs

[annieshotdogs]

Hello one of our employees overcharged a customer $800 on a transaction

The customer is from Australia and is using a "cash card" so it's not connected to an actual bank

The app and the website won't allow us to refund the money saying they need to contact their bank but it's not really an option so don't know how to proceed

Please help thanks

[sayra]

Hello, @annieshotdogs - Welcome to our Seller Community.

We’d be happy to help and provide some clarity. In this case, you should be able to process a refund as normal, as long as the cash card is not a prepaid card of some sort there is no reason why the system should not allow you to do this. We recommend giving our Support Team a call to take a closer look at the transaction and help you further. 

If you were able to successfully refund the card please let us know. 

Thank you. 

[pete7383]

how do i give client a refund?

[pete7383]

how do i give a client a refund

[Chad]

@pete7383, check out Kelly's answer in this thread! 

[1Trueelegance]

How do I refund an invoice that's been paid already

[Chad]

Hey @1Trueelegance, I moved your post to this thread, because we had a similar question. 

Please check out Kelly's answer at the top. The process is the same for invoices. 

[TheDoodleAbides]

This reply was created from merging an existing thread: “The $1.00 walk through test transaction won't refund to my credit card. Any suggestions?” 

The $1.00 walk through test transaction won't refund to my credit card. I am being instructed to use a gift card. I don't know anything about those either. This was just a test transaction to be refunded. If it goes to a gift card how is that supposed to work for my bookkeeping? 

[atastepfphilly]

I had a customer come in that was charged the wrong item on the previous day.  How do I go into Square to do a void or refund on a previous day.  Is is just a payout?

[GPS-Robert]

We processed a transaction through our browser via Virtual Terminal oa few days ago. We might have to void or credit that transaction. How do we do that?

What fees will we incur? I assume the 3.5% will not be charged to us but we probably have to pay a small transaction fee.

[VanKalkerFarms]

if you refund a payment processed all fees will be returned to you.

[EJ_]

Hi @GPS-Robert

The post by @VanKalkerFarms is correct, as we don't charge for refunds. The full amount is always sent back to your customer. 

I've moved your post over to this existing thread that walks you through the refund process on the Square Dashboard. Check out the Best Answer and let me know if you have any other questions. 

[wall1107]

This reply created from merging an existing thread: "how do I refund a recent submission?" The author has been notified via email.​​​​​​​

How do I refund a recent submission?

[myrakirkland]

This reply was created from merging an existing thread: myrakirkland

How to give someone a refund after 24 hours and money has been put into my checking account?

[VanKalkerFarms]

https://squareup.com/help/us/en/article/6116

[804096]

hOW TO REFUND PAYMENT FOR CONTRACT THEY FIND WE ARE UNABLE TO DO?

[Kassi_]

Hi @804096

I moved your post to a board with similar questions. Check out the Best Answer by Kelly on the first page of this board. 

[Islandhi]

HELP! I need to refund a transaction but the tab/button that issues the refund is not live on my screen and will not respond when I press it. Does my account need to be reset or something? I am new to square and did something wrong in my first transaction and it was placed under review, after the review I was told I can refund it but the tab button won't let that happen. Please tell me what to do.😨

[ashc]

Hi @Islandhi and welcome to the Community!

I moved your post to an existing thread on how to issue a refund.

It sounds like your app could be glitchy. Have you tried deleting the app and reinstalling it or trying to issue the refund from the Online Dashboard? 

[Islandhi]

😀OMG! Thank you! I took the steps you gave me and it worked immediately using the online dashboard. Now I will reload the app so hopefully this won't happen again. BIG Cyberhug to you!🤗 Thanks again.