How do I let customers add a note to an item, or add a note to their Square Online order itself?

[thepopshoprv]

The title of this post has been edited from the original: New Square Online Store: How do I add a note to each online order product?

I need my customers to be able to add a name to each product ordered through the online store. 

I own a soda shop, and want them to be able to order ahead, but be able to add a name to each drink they order.  possible?

[Pizzamia]

how should customer write order note for online orders. I need a solution for that. can you please help

[isabelle]

Hey @Pizzamia! 🍕 

Please take a look at the best answer in this thread. ✨

[NFAA]

We have awards/patches that we can sell to customers if they can "prove" that they earned that award/patch. Is there a way to have a form so that our customers can upload a picture for proof or fill out information upon making their payment so that we can verify that they earned the award before shipping it to them?

[alchemyhbshop]

Just suggestions. You could use facebook and instagram or even messenger but I understand not everyone uses those apps. I looked in forms and other options but I didn't see anything.  Someone else may have a better suggestions.

[JustinC]

@alchemyhbshop Thanks for chiming in! Great suggestions to keep in mind 🙏

@NFAA Square Online doesn't have the ability for customers to upload files during checkout, but adding a Contact Form might help. They're customizable too. 

Also, enable a notes field at checkout so customers can leave a custom message. Checkout Isabelle's answer on this thread for steps. 

[handsofhannah]

I would like my customers to have the option of writing notes to me on their receipt but can't find a section to add for them to be able to do that.

[JustinC]

For In-store receipts, turn on Feedback which allow customer to rate their shopping experience and send a custom message to you. 

From Dashboard > Customers > Settings > Feedback ! 

There isn't a feedback option for online order confirmation emails but enabling NOTES gives customers the ability to add a message when checking out.  

@handsofhannah

[JulieA]

I need to collect additional information from customers at checkout such as name of school.  How do I set that up?

[JustinC]

Enable a notes field at checkout which allows customers to leave a custom note before they place their order. 

I moved you to the thread you're looking for! Check out the best answer up top. @JulieA

[vtvirtual]

HI All-  we're doing a lot of virtual events these days. So much so that we'd like to require the customers to add notes to their order before completing the purchase. Does anyone know if this is possible? For example, quite often a corporate sponsor will buy a virtual table for an online auction. This is like a real auction event where they have might have 10 guests at their company table at the auction. We'd like to require the customer to specify which sponsor 'table' they are purchasing a seat for. The notes field seems like the easiest way to accomplish this.

Thanks for any ideas/feedback the community  can offer!

Steve

Vibrant Table Virtual Events

[JustinC]

You're right, Notes at checkout would work or text box modifiers which allows customer to enter a custom message when selecting the table item on your site. 

@vtvirtual

[vhovar]

How do I add an Item Note field for my online store? I was looking at another Square customer's site and they have an Item Note field for some items that allow free form text to be added to the item before being added to the cart. This would be very helpful in some of our items.

[JustinC]

Ahhh, sounds like you're looking to enable Text Modifiers. No worries - I gotchu! Merged you to a thread where @Helen walks through how to set this up in her best answer. 

I hope this helps!

[HHSSLH]

I am trying to follow your instructions on how a customer can add notes to their order, but I am not seeing Text Modifiers. Please Help! 

[sophiesbh]

For online store, is there a way to add a "special instructions" option for customers to type in their additional requests?

Example if they are ordering a coffee and at the end they want to express

"I would like less ice and extra milk"

Is there a way to add this option in?

Thank you!

[nika]

Hey there @sophiesbh- Sounds like you're looking for Text Modifiers like the ones explained above on this thread. Check it out and let us know if you have other questions!

[AlexYamamoto]

How do I add a custom field to the checkout form on Weebly?  I would like to allow my customer to place order online while dining in and inform us what table they are sitting on. A drop down list is ideal. Thanks in advance

[nika]

Hey @AlexYamamoto- We don't have a way to choose from a drop down like you're speaking of. But it sounds like text modifiers could work for you! 

[jmazorra]

Hello,

I run a cake shop and I use the Online Item checkout a lot. It's pretty convenient.  However, sometimes customers want to order cakes with a message on them. For example, a customer may want "Happy Anniversary", "Get well,. have not been able to find a way that allows customer to tell me what they want written on their cake. Options and modifiers do not have a free text option. 

Any ideas?

[JustinC]

Hey @jmazorra

Actually, there is a free-text modifier option in the Online Store. @Helen walks you though set up on this thread. 

[stardust94]

I am selling a digital file item that will be emailed to customers. I need to make sure their order gives me their email address, but I also need a field where they can enter their school name. Is this possible?