How can we customize each pos device?

[IHL]

For instance, We have 2 registers at the bar, 1 register at our hookah bar, 2 terminals float on the floor for bottle service and 1 terminal floats on the floor for kitchen service. Every time we try to customize products/favorites for each station it changes on every device. We have not been able to figure out how it can be specified for each station. Its horrible and causing alot of delays in service due to us having to go back and forth on the screen for bottles versus food instead of being able to have favorites set up for what each device is being used for. 

Any help on this matter is appreciated!

[HC_Charlie]

Hello @IHL sorry you're having trouble with this...I'm not sure, so I'm just putting out a guess here...I wonder if you make up different LOCATIONS for each POS , but you'd have to be sure those locations are not duplicating inventory, etc. that you normally want to have shared across your whole business. Maybe someone working with Square for Restaurants could offer some better advice.

[IHL]

Hey @HC_Charlie, we believe different locations would work, this was a thought, but we wouldn't want our reporting to be separated by location or anything else. 

Do you know how it works when there is more than one location with reporting and etc?

[HC_Charlie]

@IHLI'm not sure about reports (I only use one location) but I suspect that the reporting is probably segmented by location. I'd hate to screw this up for you. I'd suggest to try @Candlestore 's approach below with creating logins but that doesn't seem to work for you either. Hope you can find a solution for this.

[IHL]

Yea, the logins do not work. The different devices do not work either, we thought setting up a device in square with the different login codes would separate the items as well on the screens /favorites but that does nothing. Even the settings all get changed at once; the terminal for the kitchen has a setting where we print the order tickets, and now the terminal for the bottle service is printing order tickets and we do not need that. 

We will continue to hope square has a solution we do not know about or comes up with one, 

Thanks 

[Candlestore]

@IHL ,

Not sure if this would help, but when employees log in can they setup their own Screens to what they normally do?  The reason I am asking this is because, for my store we sign in with an account call it Store, and on my Cell when I sign in the Favorites are Different which is a Different user account.  Maybe have a Pass code setup for Floor Terminals, Registers, Hookah Bar etc.  I will have to look at this tomorrow.  I just Deleted some Favorites from my Square Stand but they are showing up on my Cell at home.   Wondering if I sign in with MY pin tomorrow which Screen of Favorites I will get.  Basically I set up 2 accounts, One being Checkout and one Being an Owner account.  The other reason I would need to look into this tomorrow is my store uses the Stands with Ipads and my cell is an Android, so store is on Square for Retail, and Cell is on POS, which could also be the difference.  If you are near your equipment you could try this .... just a suggestion because I am also just guessing.

[IHL]

We have tried that and so many other ways and there is no way to "customize" it for each specific station, which we find weird. 

Thank you for the response, we tried looking for a thread to see if anyone else has this issue and could not find one. Not sure why this is not an option yet with square, especially with all of the devices they now offer. 

[Candlestore]

@IHL ,

Sorry, I did check this morning and signing in with 2 different users does not change the Main Checkout screen.   Not sure if this changed with an update.  Just wanted to let you know I did check on this.