How can I connect my Square Online website to my Facebook page?

[renmishele]

The title of this post has been edited from the original: facebook marketplace

I've found out that some e-commerce platforms allow integration with facebook marketplace so that you can easily post to that audience without remaking each item description.  Is there a way to do with with square?

[piercingsbylex]

If you could check, that would be great! Yes, it was connected for at least a year. One day I noticed my catalog stopped updating. I routinely tag jewelry pieces in my Instagram posts, and the new ones weren't being added. I thought disconnecting and reconnecting would solve the problem, but then this whole situation happened 😅

[BernadetteA]

It looks like the issue was identified as a bug and escalated to the Ecom team. If you haven't heard back from anyone I suggest checking in with the support team once more for updates. 😊

[Osinjector]

Did you ever get a response with a resolution? Experiencing this now and no one can give me an answer as to why. Been in touch with facebook and square!

[KGVmonograms]

I am attempting to connect my Square store to my Facebook page. I am getting this error:

A Facebook Page can only be connected to one store at a time. KG's Vinyl Monograms is already in use by another Square store. You can remove the existing connection to use the Page for this store, or you can select a different Page.

I don't have another Square store I don't believe. I have been searching for hours trying to find where another store is connected and see if I could unlink but can't even find the setting to unlink it. Any ideas?

[KGVmonograms]

I figured out how to unlink and re-link right after posting this. 🙂

[Gouter]

Hi,

I can't seem to hook up by pixel my online square products to my facebook shop.

Tried creating pixels through square and facebook business settings and the whole thing.

Getting very annoyed trying to figure out something apparently so simple.

Facebook says that square platform doesn't install the Pixels properly and square says it comes from Facebook.

Please help...

[isabelle]

Hey @Gouter!

Thanks for posting in the Seller Community 🌟

Have you already taken a look at this Support Center article? Unless you're referring to Facebook Pixel tracking? If so, please take a look at this resource.

[jamesandalma]

How do I connect my square/weebly site to a Facebook catalog so that I can setup Instagram, shopping? I have too much inventory to do a spread sheet and do not understand Facebook pixel. I desperately need help as I have spend countless hours trying to figure this out. I had a catalog that was synced and it quit updating, so I deleted it in hopes of reconnecting it and it appears that Facebook settings have changed. 

[nika]

Hi @jamesandalma! Take a look here. Valentina includes the article on how to connect your Online site to Facebook. Let us know if you have any trouble with it!

[hucklebeary]

We are having the same problem. Did you ever figure it out?

[Kassi_]

Welcome to the Community, @hucklebeary - 

Since you're still having issues getting your Facebook and Online Store to connect, could you contact our direct CS E-Comm team here to get some account specific support. 

They will be able to dig deeper into the issue you're seeing. 

Thank you! 

[vctonline]

I've tried these steps a dozen times, I've called square support twice, gone back and forth with facebook support several times.

The catalog will not sync, and I had to create multiple ad accounts and pixels because the first time connecting didn't work at ALL. 

When I spoke to square support thurs, they said they had identified an issue that was preventing importing, and that their team of engineers was working to fix it. 

Has any progress been made with this? I'm not convinced this will work, and that I'll have to recommend a different payment processor for my clients.

[nika]

@vctonline It's likely the team is still working on this, especially if they need to connect with Facebook engineering to get it sorted out. You can always check back in with our Support Team for updates.

[necrobane84]

I get this error when trying to link accounts: Page is associated with a Commerce Account that sells onsite. This partner does not currently support Onsite Checkout.

Any idea how to fix this so I can integrate with square?

[Kassi_]

Welcome to the Community, @necrobane84 - 

Thank for reaching out about the issues you're having with the integration with Facebook. 

I would recommend reaching out to Facebook Support to check for issues on their end, since I do not have access to their system. 

If they give you the green light on their side, circle back to me. 

I will keep an eye out for your reply👀. 

[Sungh]

Did you find a fix to this because I'm having the same issue.

[piercingsbylex]

Yes. I ended up disconnecting everything, then reconnecting. I think I ended up making a new ad account for Facebook in the process.

[Nadia24]

Every time I try to connect my Facebook, the same thing keeps popping up. It keeps saying "Login Error: There is an error in logging you into this application. Please try again later."

[whiteheat166]

Why can does my inventory not update on facebook with weebly integration. It is showing out of stock.

(This post has been edited by a moderator to make the results searchable)

[kellyj]

@whiteheat166

Ususally issues like this are caused by incorrect items links in your Square Item Library. 
 

I'd suggest signing into your Squareup.com Dashboard > Weebly > Store > Items > Item Library 

Any errors should show up there and that would be the first place in troubleshooting this. 

If making any updates to this area does not help- we'd suggest getting in touch with our Customer Success team so they can look further into this for you.

[Ashleycrodden]

i keep getting an error message when connecting weebly to facebook / or vv. i go into the facebook link on the weebly page and it never connects? help? my shop page on facebook is not syncing correctly with my updated products.