x

Grid items

When I hold down the plus sign to add something new to my grid I’m only getting the options to create an item or create a discount. If I scroll and find the item, I want to add, it only lets me out an entire category. Anyone have any experience with this? It was working fine up until today?? Did something change that I’m missing?

1,481 Views
Message 1 of 10
Report
9 REPLIES 9
Square Champion

Could you please specify if this is on your Dashboard, phone, POS, Retail, or Online? That would be very helpful.

 

René

 

Life is too short to eat boring cheese.
1,434 Views
Message 2 of 10
Report

It is on my actual POS- the new Square register.

1,396 Views
Message 3 of 10
Report
Square Community Moderator

Hey there @lund0420 sorry to hear you are having some difficulties. Can you provide a screenshot of what you are seeing? Is your register up to date? 

1,394 Views
Message 4 of 10
Report

IMG_1022.jpeg

1,392 Views
Message 5 of 10
Report
Square Community Moderator

Can you provide the screen that shows a plus sign @lund0420

1,275 Views
Message 6 of 10
Report

4BAA2E1B-A000-4677-AFF2-BADE426C82DE.jpeg

1,236 Views
Message 7 of 10
Report
Square Community Moderator

I don't have a register right now to test this myself. I advise trying all our troubleshooting steps. If you are still having an issue contact Customer Support so we can investigate this further. Thanks for working with us on this @lund0420

1,235 Views
Message 8 of 10
Report
Square Champion

Cannot see a plus sign

René

Life is too short to eat boring cheese.
1,235 Views
Message 9 of 10
Report

lund0420_0-1675984571070.jpeg

 

1,232 Views
Message 10 of 10
Report