Hi there @alifindings - as long as you've enabled both pickup and shipping in your online store settings, your customers should be able to choose between these options at checkout. Once your customers have added items to their cart, they can click their cart in the top right-hand corner, and will see a place to Change the fulfillment option.
The grey Order will be shipped box shown below will appear at the bottom of the sidebar menu if your customer is on a desktop computer, or the bottom of the screen on a mobile device. Depending on how many items are in the cart, they may need to scroll a bit to see the Fulfillment method option shown in this screenshot. Your customers can change the fulfillment method by selecting Change within either field.
Once your customer has clicked Change, they'll see the options below, and can select Pickup in order to change the fulfillment method.
If this doesn't quite get you where you need to be, please respond with a link to your online store so we can take a walk through your checkout flow.
Edited in July 2020 to confirm that changes to the checkout flow would be considered a feature request at this time - we'll update this thread if changes are made here.
Hi there @alifindings - as long as you've enabled both pickup and shipping in your online store settings, your customers should be able to choose between these options at checkout. Once your customers have added items to their cart, they can click their cart in the top right-hand corner, and will see a place to Change the fulfillment option.
The grey Order will be shipped box shown below will appear at the bottom of the sidebar menu if your customer is on a desktop computer, or the bottom of the screen on a mobile device. Depending on how many items are in the cart, they may need to scroll a bit to see the Fulfillment method option shown in this screenshot. Your customers can change the fulfillment method by selecting Change within either field.
Once your customer has clicked Change, they'll see the options below, and can select Pickup in order to change the fulfillment method.
If this doesn't quite get you where you need to be, please respond with a link to your online store so we can take a walk through your checkout flow.
Edited in July 2020 to confirm that changes to the checkout flow would be considered a feature request at this time - we'll update this thread if changes are made here.
For now, the Change link will be how your customers are able to change the fulfillment method. Changing the checkout flow so that the fulfillment options are shown in the cart instead of in the right-hand sidebar would be a Feature Request at this time.
Also, welcome to the Seller Community @burbelmaiers - and thanks for making your first post count - with a new Feature Request! We love hearing feedback like this; in fact, it drives many of the changes you'll see in the future 😊 Delivery and pickup are relatively new for us, so I expect to see lots of new things in regards to these features being rolled out in the coming months.
Many of our customers never get to the "change fulfillment" sub screen. This is what happens when they go to check out.
Here are some suggestions to the Shopping Cart UI to remove the duplicative and confusing UI elements.
The current "shipping or pickup" text below the total is not clickable and therefore does not help the customer understand how the product will be coming to them.
Everything between the total and the "checkout" and "pay" buttons does not look attractive enough for the customer to recognize as an action they need to take. The "order will be shipped... change" button group is greyed out and does not look like an action they can take.
