Hi there @alifindings - as long as you've enabled both pickup and shipping in your online store settings, your customers should be able to choose between these options at checkout. Once your customers have added items to their cart, they can click their cart in the top right-hand corner, and will see a place to Change the fulfillment option.
The grey Order will be shipped box shown below will appear at the bottom of the sidebar menu if your customer is on a desktop computer, or the bottom of the screen on a mobile device. Depending on how many items are in the cart, they may need to scroll a bit to see the Fulfillment method option shown in this screenshot. Your customers can change the fulfillment method by selecting Change within either field.
Once your customer has clicked Change, they'll see the options below, and can select Pickup in order to change the fulfillment method.
If this doesn't quite get you where you need to be, please respond with a link to your online store so we can take a walk through your checkout flow.
Edited in July 2020 to confirm that changes to the checkout flow would be considered a feature request at this time - we'll update this thread if changes are made here.
The issue is everything defaults to shipping in the cart.
When the cart pops up on the right side, it says "Order will be shipped" and the customer has to manually click "Change" next to the "Order will be shipped" or under fulfillment in order to change it.
It would be an easier and more seamless experience if the customer could just select a radio button for shipping, pickup or delivery on the checkout screen.
In the first pic, you see what customers need to do to change it (click on a link and go to a pop up).
In the second, in my opinion, is a better place to do it. Place radio buttons for Pickup and Delivery options if turned on.
Hi Ashley,
Yes, I also submitted this separately as a feature request on the general discussion board.
When you go to check out, the easiest way I can represent this is under "SHIPPING METHOD", make a dialog box such as this for it:
I'm having the same issues. Our store has only been shipping to our clients, but now that we will be reopening soon, we want to do contactless curbside pick up.
So, I enabled the PIck-up option and when I did a mock check out it only shows Pick up and no other options. We do have some clients who live far away and want them to be able to select the Shipping option over PIck-up. See attached screenshot.
How do I give them the option to choose between Pick-up and Shipping?
Thank you.
Patty
