Failed Payment - Postcode

[David0711]

We are increasingly getting failed payment on our online store (using the Wordpress plugin) because postcodes need to have the space when entered (AB1 2BC) and we have customers entering ab12bc which is causing the payment to fail.

Our website designer says we cannot edit the form. Has anyone else had this problem and how did you overcome it?

[tranguyen]

Hi @David0711, thank you for reaching out!

Can you let me know which plugin you are currently using? I can definitely check in with our partnership team and see what's our best course of action. 

[David0711]

Hi we’re using Square for woo commerce version 2.2.2

thanks

[tranguyen]

Thanks for letting me know @David0711! The best thing to do here is to submit a ticket with the WooCommerce Support team and they will be able to help you with all Square integration related questions.