Designing my eGift Card: What dimensions should my image be?

[ChrisChadwick]

I'm trying to design my own eGift cards but no matter what size I try, it doesn't fit the box and once uploaded, you can only move the image, not make it larger. Looking to know what size picture I need to have that will look good as the eGift Card image. I'm using canva to create the image so I can set what ever dimensions necessary. Just don't know what those dimensions are. TY.

[Helen · Accepted solution]

Great question @ChrisChadwick! When you're uploading your own image the recommended dimensions are 640 X 400 pixels.

If you need any other information let me know! 

[ChrisChadwick]

Thank you. Appreciate it!

[saramaedaybyday]

This information should be clearly listed somewhere in the "Manage Designs" section in eGift Cards. Took me a while to finally stumble upon this thread!

[Helen]

Thank you @saramaedaybyday! I'll share your feedback with the Gift Cards team, I agree it would be very useful to see this information right from your Dashboard. Glad you found this (and the Community!) in the meantime. 😊

[GenerationsHC]

@saramaedaybyday , I searched and searched too.  It should definitely be listed in the Manage Designs section

[VCS]

What is the recommended/required DPI for eGift Card custom design images and accepted image file formats? Images for designs offered by Square appear to be 72 DPI .png files. Thank you.

[Helen]

I'll double check this for you @VCS! Are you having trouble with 72dpi images/another size or file type? 

[Helen]

Hey again @VCS! Sorry to keep you waiting on this.

As it turns out when uploading eGift Cards custom designs the DPI and file type aren't as important as the pixel size (640 X 400 pixels) so we don't state minimun requirements. What's more, when you upload an image file - it's automatically converted to a PNG. 

I hope this useful information, please let me know if you have any additional questions! 

[Jadafrog99]

So i keel trying to upload my design onto a egift card and it just says error uploading design please help pic attached 

 

[Alex_]

Hi @Jadafrog99

In this case, I recommend contacting our Support Team directly. They will be your best resource in getting this inquiry addressed. Also, having a specialist that can look into the specifics of your account will be highly beneficial.

Check out ways on how to get in contact with them by visiting here.

[cynthiajames]

I cannot download my own e gift card design. I have designed it to the 640 pixels x 400 pixels.

What else can I do? I saved as a jpeg

[JustinC]

@cynthiajames - sorry for the trouble. Looks like you saved the image as the preferred file.

Have you tried switching browsers? Sometimes that fixes most issues with uploading files. 

Let me know. 

[Keiser]

I have uploaded my 640x400 .jpg image which looks great UNTIL I look at it on the gift card website. It's all fuzzy, especially compared to the built in images.

[Ria]

Hi @Keiser - Thanks for stopping by The Seller Community 😊

That sounds frustrating.

The best way to get this handled would be to contact our support so that they can escalate this to our engineers on your behalf. They'll be able to run some test and troubleshoot this issue to get it quickly resolved. 

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

[Healthybelly]

Can find info on the requirements for creating own e-gift cards. Option is available to upload own image however no info on pxl etc. support said it’s 200x200 pxl however system doesn’t accept.

[Ellie_]

Hi there, @Healthybelly,

We have moved this post a board where other Sellers have discussed this topic and those dimensions that have worked for their Square eGift cards.