Customer Code & Phone Number - Where is it?

[Community-Team]

I'm a Square Seller. How do I contact Square over the phone? 

[Sean]

To get started, Square is currently able to offer phone support for active Square Point of Sale customers (Cash App customers can reach out here for assistance over email).

When calling in, customer codes are required to request a call from our support line ([Redacted]). The codes verify your account with Square, and help our team to pull up information about your account in advance, so that you don't have to wait on the line any longer for us to manually look it up. 

In order to get your customer code, or lookup an existing code, follow these steps:

1. Visit the Contact Us Page
2. Search or Select your issue. If you don't see your issue- hit > More.
3. Once you hit > More, you'll see an option at the bottom that says > I Don't See My Issue. From there it will give you the option to call us as long as you're logged in.

We offer phone support from 6am-6pm PT, Monday-Friday. Phone support is only available for active Square Sellers, and Specialist availability varies based on time of day. Keep in mind, when our phone lines are closed you will not see the option to call us. If that happens, you can also:

• Send us an email – we respond 7 days a week
• Send us a Direct Message on Twitter  or Facebook  – we respond 7 days a week
• Search or post in the community – your question may already have been answered!

***Please Note***: If you've been in touch with our Account Services team regarding an account verification request, you'll need to continue to correspond with them directly. They typically send a unique customer code and phone number via email when they request additional information, so please check your inbox. This community site is publicly visible, so to protect your privacy, we cannot provide insight into account specific questions.

[bjcm17]

I'v been trying to follow tha instructions of your answer and they don'r make sense. Reading other comments no one has been satysfied with the answer. Why is not simple to find my costumer code to talk over the phone? This is so annoying. 

[unlockitman]

how do I get my code  I've to use my square and it did not work  thank you chuck

[Valentina]

Hey @unlockitman - sorry to hear about the troubles with your Square Reader!

I've moved your post to this thread so you can read Sean's Best Answer about how to get your customer code to get in touch 😀

[moon5252]

Plus I am trying to get my customer code and it is becoming an impossible task.

[isabelle]

Hey @moon5252-

Thanks for posting in the Seller Community.

I'm happy you've decided to move forward with Square as your payment processor for your non-profit business. Take a look at the best answer in this thread for how to give us a call. If you're still having trouble with this, please reply back to me in this thread. 

[Cmutin]

I have been trying to get a customer code for 4 days and it's becoming a problem I was denied for card transactions and so far I hate square up and I haven't gotten the chance to use it

[MirandaG]

Hello I am having the same issue, have your figured yours out? Thank you 

[Flynn]

This reply was created from merging an existing thread: I need a real person to call me

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[Valentina]

Hi there, @Flynn - you should be able to give us a call to get in touch with our Customer Success team over the phone by following the steps laid out here 😊

[JohnsSUV]

I'd like to speak with somebody at Square as I have a question. How do I generate a Customer Code?

[Valentina]

Hi @JohnsSUV - please take a look at the Best Answer here posted by @Sean for the steps you'll want to follow to get your Customer Code.  If you're still having troubles, please reply back to me here in this thread!

[chomemade]

I’m having issues. I need help. I don’t have a customer code like the rest of your customers and I need access to the funds. It won’t even let the transfer half. Have I made a mistake by going with this company? Holding on to these funds could ruin my reputation. I can’t purchase the product needed for my customers. 

[Rifaah21]

What is that my customer code

[clhatchell63]

Where can I find my customer code after I signed in

[isabelle]

Hey @clhatchell63-

Thanks for posting in the Seller Community.

Take a look at the best answer in this thread for instructions on locating your customer code! 😊

[pflynn]

im trying to ring the help line & its wants a cusatomer code, i dont have it or no it

[_Violet]

Hi @pflynn  - I'm sorry to hear that you're having some trouble contacting our Support Team.

You can reach out to Support directly at any time by logging into your Square account and heading here.

I hope this information is helpful but please do let me know if you have any additional questions.

[DLDonk]

My square will not accept payment. changed to iphone

[Joe]

Hi there, @DLDonk - thanks for reaching out! 

I've merged your post into an existing thread of Sellers who were looking for our Contact Info. Take a look at this Best Answer for help on how to do contact us! 

Let us know if anything else comes up!