Customer Code & Phone Number - Where is it?

[Community-Team]

I'm a Square Seller. How do I contact Square over the phone? 

[pdxnomad]

Hopefully this will help.

This is what I did to speak to a live person.

Square: [Redacted]

BEFORE you call you MUST have a customer code.

Please DO NOT call unless you have that code.

To get code go to:

See below.

*Pro tip: make sure you choose what your issue is with drop down menus, it helps to better field your call, to get to “Click Call Support” which generates your 12 digit customer code.

Contact Square Support

Your Customer Code helps us locate your account to better assist you when you call Square Support. To contact us with your Customer Code, sign in and follow the steps below:

1. Search or select your issue. Choosing your issue enables us to solve your problem faster by either offering up an Instant Answer, or by connecting you with the appropriate Support Specialist once you call in.
2. Review the Instant Answer. If it doesn’t address your question, click “I Still Need Help”.
3. Click Call Support.
4. You’ll see your 12 digit Customer Code.
5. Call[Redacted], enter your Customer Code, and we’ll connect you with a Support Specialist as quickly as we can.

Phone support is only available for active Square Sellers, and Specialist availability varies based on time of day. Our Support Center holds hundreds of answers to common questions, and you can also ask other Sellers for advice and best practices on the Seller Community.

Hope that helps.

Carry on!!

[Levee]

I need the number to customer service

[Kassi_]

Hey there, @Levee - 

I moved your post to a thread with info on getting the Customer Phone Number and your Customer Code to reach CS. 

Take a look at the Best Answer, here.

[rupamhenry]

I can't synch my assistants phone to my account. She is an existing mobile cashier.

We suddenly get the message "unable to access account" account owner needs to resolve issue

[isabelle]

Hey @rupamhenry!

Thank you for posting in the Seller Community.

Please have the account owner give us a call so we can resolve this issue. 

[rupamhenry]

Thank you so much! We ended up calling in and the issue got resolved! It was a bit complicated and I don't think I would do it justice trying to explain what we had to do to get it resolved! Calling in would do the trick :)))))

Blessings, Rupam

[Medielmawla]

Anyone know the right phone number for square it's been couple days I am calling and no one is answer by email no answer please help

[Kimatrai]

I need a customer code this is very annoying 

[Valentina]

Hi @Kimatrai - I've moved your post to this thread so you can read Sean's Best Answer about how to view your customer code and get in touch with us. Feel free to send me a private message here if you're having trouble getting through.

[jillsok]

Where do I find my customer code?

[Clearwater424]

What is the phone number to contact square?

[Ktrankina]

none...they make you get a customer code , which is impossible

[SimsConsulting]

All I'd like to do is call square and make sure my magnetic strip reader is ordered. It tells me to go to square.com/code which no matter what I do seems to not give me a code. How do I get a hold of square?

[AshleyK]

Hi @SimsConsulting. I'm so sorry to hear about this frustrating experience. I've merged your thread with an existing one to help you locate your customer code, but if you still have trouble you can reach us through social media, in app messenger, or email. 

[chefjimtebow]

All fine in theory Ashley but social media just ghosts you and is no help at all. You can email support every day and you will never get even one reply. I know this because I have emailed support every day for a week and even though responses are promised in 24 hours I have yet to receive even one reply. I get lots of marketing emails but ZERO support in any way, shape, form or fashion. You provide zero support, only platitudes and dead ends. All I have is a $1500 paperweight and a lot of empty promises and un met commitments.

[Ashleycrodden]

How do i get a pin to contact support live 

[Sbernardb]

Square did not arrive at house, though Square email said it was delivered. Where do i get help?

[Helen]

How do I contact Square Support?

[Helen]

Here are the steps to contact our Customer Success team:

1. Go to squareup.com/help/ca/en/contact
2. Sign In to your account.
3. Select your topic or just click More > I don’t see my issue. You'll see the option to Call Us or to connect online. 

Phone support is available Monday to Friday, 6am to 6pm PT. 

Other useful resources include:

• Square Support Centre where you can find set-up tutorials and troubleshooting steps.
• Square Support and Response Resources which has video guides and other business resources.
• For Square Status updates, please visit issquareup.com 

You can also search the Seller Community for help. Search for your question or click Start a new Thread to ask a new one.

[bossgrl]

what email do I contact?

[FYHW]

The info listed above is confusing. I found no option showing Call Us. The only way I found to contact Square is to use the virtual assistant chat and type in "speak to an agent", then the system will give you options in the chat. The system will not reveal an email address, goes to a submit page. Cheers