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Customer Code & Phone Number - Where is it?

I'm a Square Seller. How do I contact Square over the phone? 

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1 Best Answer
Admin

Best Answer

Great question!

 

There are tons of answers and content within the Seller Community that may answer your question without giving our Support Team a call (see below for the steps to call in). You can try searching for your question on the homepage of the Seller Community

 

Screenshot 2021-06-16 at 9.26.38 AM.png

 

 

If you’re unable to locate an existing answer, feel free to start a new thread to ask your question. New Posts in the Community usually receive a reply within 48 hours or less:

 

Screenshot 2021-07-14 at 10.13.53 AM.png

 

You can also find answers to common questions in our Support Center.

 

If you’re still unable to locate an answer to your question, you can contact our Support Team via email, chat, or phone. Here is a great resource which explains the variety of ways to contact us.

 

If you’d like to call our Support Team, you’ll need your customer code when calling outside business hours. In order to find your customer code, try these steps:

 

  1. Sign In to your Square account.
  2. Click Resources in the top right corner of your screen.
  3. Click Contact and ask to speak to a representative.

 

Once you have your customer code, you can dial our Support Team phone line at (855) 700-6000 and enter your customer code. 

 

***Please Note*** If you've been in touch with our Account Services team regarding an account verification request, you'll need to continue to correspond with them directly. The Seller Community is publicly visible, so to protect your privacy, we cannot provide insight into account specific questions. More information can be found here

 

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222 REPLIES 222

Why can’t I talk to someone at square?

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Trying to reach customer service but I need a code to talk to someone

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New customer

tried calling

recording says we need customer code

how do we get it

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hi can i have a phone chat with a customer service agent? for tommorow at 10am (HST)

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Hi,

 

I'm trying to call in for help but need my customer code to get it. Where do I find my customer code?

 

 

Thanks

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Why can’t I speak to a live person? I’ve tried two different numbers 

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Admin

Hey @Amymaxey-

 

Our number is (855) 700-6000 - but you'll also need your customer code. 

 

To contact Square Customer Success by phone:

  1. Sign In to your Square account.
  2. Click Contact in top right corner and ask to speak to a representative.

I hope this helps you get in touch with someone! 

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The contact button does not work. 

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Square Community Moderator

Hi there, @jeffw3 - try out this link. Let me know if that works for you!

Joe
Community Moderator, Square
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How to call square to talk to someone???   I sent back equipment after they said send it back to get refund on my credit card. No refund and I can't contact anyone there

 

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Admin

Hi @Flora1 I merged your post with an existing thread that helps to answer your question. Please let me know if you have any other questions!

AshleyK
Community Moderator, Square
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Need pro help 

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I need to talk with a person

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Admin

Hey @FriendlysRoads, @Benjaminandsons, and @mariners1995 I've merged your post with an existing thread that helps answer your question. Thank you!

AshleyK
Community Moderator, Square
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How the HECK do I speak to a HUMAN??!!

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Alumni

I've moved your post to this thread so you can take a look at the Best Answer, @pdxnomad. You should be able to send us an email or give us a call by logging into your Square account here. Please send me a private message here if you run into trouble!

Valentina
Community Moderator, Square
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Thank you Valentina.

I’m all set now.

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I need to speak to somebody in costumer services but the answer machine is asking me for a costumer code. 

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Alumni

Hey @Innovastairs13 check out the best answer on this thread 

Justin
Community Moderator, Square
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I need a customer phone number because I under charged him

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Square won't be able to give you that information.

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