Changing the phone number on my account and adding a new one
I have a new phone number on my old phone and need to change the number on my account. I also want to add a number so I can accept payment on two phones. Also, I need a reader that will read the chip cards. Will my two year old regular square card reader read chip cards at all?
To add a new phone number, you'll want to visit the Account and Settings section of your Square Dashboard. It's easy to add a new number to your account.
To get a reader that accepts chip cards (and contactless payments), check out our newest reader: https://squareup.com/shop/reader-contactless-chip Your current magstripe reader doesn't read chip cards.
If you have other questions about your account or reader, write back!
To add a new phone number, you'll want to visit the Account and Settings section of your Square Dashboard. It's easy to add a new number to your account.
To get a reader that accepts chip cards (and contactless payments), check out our newest reader: https://squareup.com/shop/reader-contactless-chip Your current magstripe reader doesn't read chip cards.
If you have other questions about your account or reader, write back!
I need to add a new phone number to my account BUT it is sending the code to the number that is no longer working HOW DO I GET ON THE DASHBOARD TO CHANGE THIS
To accept payments on a separate (or new) phone, you won't need to update the phone number on your Square Account! All you'll need to do is simply download the Square Point of Sale App and sign in using the email address and password that you use to sign into your Register App.
@revagreenhouses Your older reader won't be able to process chips but you can still swipe with the magstripe on a credit cards. Check out our shop for all our new hardware to make sure that you can accept those chip cards.
I had to change my password because I had forgotten the old one (it had been a while since I had used the account) so I got the email to change the password, but then it asks for a verification code that was sent as a text message to my OLD phone number. That number is no longer in service so I cannot access the text messages. I cannot get into the dashboard otherwise to change my phone number since I cannot verify. HELP 🙂
@shb2006 - Sorry to hear about the trouble! While this isn't something we can help with over the Seller Community, we can definitely sort this out over the phone. You can locate your customer code by logging in here. Also, for convenience sake, I also emailed you this information. We look forward to chatting!
Hope this clears things up—if you're still encountering trouble, please reply with a bit more information on where things are getting stuck. Happy to take another look!
️ Tom | he/him Seller Community Manager | Square, Inc. Find step-by-step help in our Support Center
I too need to change my account phone number and also my account email address. I went to the Account and Settings section of my dashboard and then to Personal Information but don't see the spot to "add a new phone number",
Your system won't let me change my old inactive email address to a new one until I change phone number.
I only need one phone. My old one was 979-574-0580 but could not be transferred to my new number. I do not use a credit card but do use the computer keyboard but enter the charges on my computer. The new phone is 979-286-0071. I have been a Square and I have been a client for 10 + years, and I don't what to do. From my small company I have generated in excess of 100,000 in revenue.
@Abqari114 - You want to try and avoid posting personal information on the community for your own security. To add or edit your phone number, just visit your Square Dashboard. Thanks!
