x

Card on file used for payment plan, but customer can unlink their card!

Hi, we use Square in our medical practice when payment is due at time of service.  For certain therapy programs we like to offer a payment plan option by utilizing the card on file feature with patient authorization - however, patients receive emailed receipts with the option to unlink their stored card which kind of defeats the purpose.  Is there a different function we should be using? We need to have control over adding and deleting stored credit card info.  Your help is greatly appreciated!

688 Views
Message 1 of 2
Report
1 REPLY 1

Unfortunately that's a legal requirement. Credit card regulations in the US require that cardholders can revoke authorization for charging their card at any time. It wasn't until I began running a business that I realized just how many protections credit card holders are given. As a consumer I appreciate it, but as a business owner it's very annoying to have customers remove their card on file or dispute a payment. 

 

I'm not a lawyer and this is definitely not legal advice: You could get a customer to sign a contract stating that their card will be charged $X for Y months, but then you'd have to write down their card info and keep it securely in a safe or locked file cabinet, then manually enter the card number whenever you want to charge them. The customer could still dispute a payment, and you'd probably wind up going to court because (in my experience) banks don't care about contracts when it comes to disputes. 

 

I do something like that for big parties where I could be on the hook for hundreds, if not thousands, of dollars if the party cancels at the last minute.  It's a pain to do, which is why I don't do it for smaller parties. In those cases if I get an email that a customer has unlinked their card then I immediately contact them to get it resolved. 

627 Views
Message 2 of 2
Report