Can not manually enter payment on iphone.

[MeAndMyStitches]

I have always been able to manually enter credit card payments on my iphone in the Square app.  It is no longer is an option.  Can someone please help?! 

[Tom · Accepted solution]

Hi @MeAndMyStitches,

Thanks for reaching out to the Seller Community! Hope I can help clear this up for you. From your settings, please make sure that you have "Manual Credit Card Entry" toggled on.

To get there, tap on ☰ > Settings. Next, select Payment Types > Manual Credit Card Entry. As long as it's toggled on (should be blue), you'll be able to proceed with manually entering card payments.

Happy to help if any other questions remain.🙏

[MeAndMyStitches]

Geesh - so easy - thank you!  Not sure how it got changed, but it's corrected now.  Thanks a bunch!

[Tom]

Glad that helped! Appreciate your patience—let us know if anything else comes up.

[jmr]

I have someone having the same problem but when they go to settings to turn it on, its not an option. It doesn't even show up on their phone. They have tried deleting app and re downloading it too. 

Never mind, we got it to finally come up. Must have been a glitch.

[Joe]

Hi there, @MeAndMySitches! Also hello to @jmr! 

I've gone ahead and merged your post with a recent thread regarding Sellers who were also having this same issue. This issue was impacting many Sellers who were manually entering transactions, but has since been fixed with a recent app software update. 

We recommend updating to the latest version of our software when you get the chance! 

[dcadile]

My manual entry has been disabled, how do I reenable it?

[RAllen]

Payment types isn't on the menu under settings.  I don't see how to do a manual card entry anywhere on my iphone app.  Please advise.  Thanks

[_Violet]

Hi @RAllen- Thanks for reaching out to us here on the Square Seller Community👋

Payment Types will be located under >Settings, then >Checkout. Here, you'll see the option to toggle on the switch for Manual Card Entry.

I hope this information is helpful and is able to resolve your issue but please do let us know if you have any additional questions. Always happy to help! 😊

[jccolor]

I do not have a toggle.  How do I enable manual credit card entry.

[Viagirlltd1]

That’s my problem. I accidentally turned manual entry off and can’t get it turned back on

[Viagirlltd1]

I hit the x to the right of all payment types and it moved manual credit card entry to the bottom of the page. Not seeing how to toggle it on

[dpghair]

That’s problem can’t turn it back on says disabled payment types

[Arie]

Hey @dpghair,

You can re-enable the payment types that are listed as disabled by dragging them up to "More Payment types". Please let us know how you go!

[CChristine]

It will not drag.  when I click on it nothing happens.  Need to re-enable the QR code. Please help asap.  Toggle was much better

[HamAcu]

I am having the same problem. What was the resolution?

[jccolor]

I cannot drag it out of disabled manual credit card entry.  It does not move.

[Ria]

Hi @jccolor - Welcome to The Seller Community, it's always nice to see a new face 😊

Sorry to hear that you've run into some trouble taking a payment on your iPhone.

This sounds like a software issue, have you tried deleting the app from your device completely and reinstalling it? 

If not that would be a great first step for getting this back up and running for you. Otherwise, let me know- i'm happy to walk through this further with you. 

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

[bonneywills]

I am also having this issue on a newly downloaded Square app (deleted and reinstalled even).  Credit cards don't always work, or I may not be right in front of a customer.  Incredibly frustrating, especially since I was able to have this function available 6 years ago....

[sayra]

Hello, @bonneywills - Welcome to the Seller Community.

Thanks for letting us know about your experience when processing manual credit cards. The ability to Manually Enter Card Payments Without a Square Reader should work at all times. At what point of the process are you seeing an error or having trouble? To better assist you, please provide us with more details.

You can also contact us directly for more one on one troubleshooting steps. 

We will be on the lookout for your reply. 

[verifier]

I have tried that but my phone says manual entry disabled and there is no toggle on or off