Can I add the tracking number to a confirmation email?

[ThePixie]

[The title of this thread has been edited from the original: Tracking number]

Is there a way to add the tracking number into the outgoing "shipped" email the customer receives after an online purchase on my ecommerce site? I have added it into the system when I ship the packages but the shipped email the customer receives does not include it. How do I do this? I don't want to have to separately email every customer with their tracking number if I don't have to. Thank you 🙂

[Alex_]

Hi @

Thanks for posting in the Seller Community.

Happy to look into this. To make sure I am understanding, what website builder did you use to create your site? (Weebly, Wix, WooCommerce, GoDaddy etc.)

Please let me know by replying in this thread. I'll keep an eye out for your response.

[ThePixie]

Hi! I use the Weebly online store for my shop. It appears that even though I do add the tracking numbers when I mark the items as shipped, the tracking number doesn't show in the shipping emails that go to the customers...so then I have the customers asking for the tracking. If it could be populated into the shipped email that goes out that would be wonderful. Thank you 🙂

[nika · Accepted solution]

Thanks for speaking up on this @ThePixie! Yes- including tracking is a feature request at the moment. The only real workaround would be to send a separate email to the customer with the tracking number.

But we'll update everyone if this changes!

[bcroasting]

This really needs to be an option. My customers are annoyed that they are not getting their tracking numbers in the confirmation email! Not good for business!

[Joe]

Hi there, @bcroasting - thanks for adding your voice in support of this Feature Request. No news to share on this front, just yet, but as soon as we do, we will reach back out here and update everyone accordingly.

In the meantime, you can send your customer shipment tracking information within the shipping notification email!

[Acoustified]

Good Afternoon

Any update on having a tracking number field within the system?

[tranguyen]

Hey @Acoustified, good news! You can now add tracking information for shipped items when marking it as dispatched from your Square Point of Sale app or from your Square Dashboard. 

When marking an item as dispatched, you'll see a popup asking for tracking company and information (which you can totally skip if needed). There is also an option to Add Tracking Information when you're viewing the order's details as well.

The tracking information added here will be included in the email customer received to confirm their shipment. 

[Gamadin]

Yes, I had Weebly. What happened to shipping confirmation where I could add the tracking number? Is it still there? If it is, I can't find it. Very confusing now. Very simple before. Did you ship? Yes. Do you have tracking number? Yes. But no more. Now I get my payment without even notifying my customer that I sent it. Shipment is automatically called "complete." What's up with that? I want to give my customers a tracking number. Thank you!

[rapallegro27]

Same problem here. What's the point of entering in the tracking numbers if they don't get added to the shipping confirmation? At least I can look them up later. Please put the confirmation numbers in the shipping emails! It just makes us look unprofessional. Thanks.

[JohnPugh]

Yes, this is absurd. Tracking should just be baked into the shipping emails. How can we make that happen? 

[BernadetteA]

Hi @JohnPugh This is the first time I am seeing this thread. Where are you creating the manual confirmation/shipped email? Are you creating the shipping label through your Square/Weebly dashboard, or are you marking the order as "shipped"? 

If I recall, this is an available feature if you mark the order as shipped from the Square Online (Weebly) dashboard under Orders. I'm not 100% sure if the tracking information is included in the email if the order is marked as shipped from the Square dashboard. 

I will do some digging and consult with some teammates to confirm. Any additional information you can provide as far as how you are managing the orders would be helpful. 

Thanks in advance! 😊

[fireflymountain]

Does Square send the tracking number to the customer after a purchase has shipped?  From what I'm seeing, it only sends an email that says "shipped."  Is there any way to have an automatic email sent with the tracking number?  Seems like a very basic service, which is why I can't believe it's not automatic.

[_Violet]

Hi @fireflymountain - Thanks for reaching out to us here on the Square Seller Community👋

I went ahead and merged your post to an existing thread where other Square Sellers have discussed this topic as well. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future. 

I'm going to consult with the Square Online support team on this one to get the best answer for you. I'll reach back out to you here once I gather more info!

[_Violet]

Hi again, @firedflymountain

The team confirmed that you do have the option to add a tracking number upon marking an order as "shipped". You can click on the order > Select Mark As Shipped > Choose a shipping carrier, or Add New if you haven’t added one yet > Enter a tracking number. The customer will receive an email once you have completed marking the order as shipped. You can also toggle the email notification option off.

I hope this information is helpful but please do let me know if you have any additional questions.