When your customer places an order to be fulfilled later, such as a call-in order for pickup, or to have an item shipped to their house, they want to be updated without contacting your store.
Square for Retail launches the ability for your staff to collect the customerโs preferred contact for automated order updates.
When you create an order at the POS, for shipment or pickup later, your customer can now enter their email or phone number to be notified of fulfillment updates.
When you mark an order ready for pickup, or mark it shipped, the customer will be automatically updated in their preferred method, and will see the relevant pickup address or tracking number.
If your customer has a follow up question, they can reply to the notification, via text or email. Those replies become a conversation in the Messages tab of your iPad or Dashboard, so you can centralise communication. No more cross referencing separate emails, texts or phone calls to find a customerโs order details tracking number - it is all right there.
This feature is only available on Square for Retail POS, using the Retail Free or Retail Plus plans. While you donโt have to use Square Online for eCommerce to use this feature, this is similar to the notification functionality that exists when your customer orders from your Square Online website.
For instructions and details on customer screens, read more in our Support Centre here.
To help you manage all your orders from the POS, we recently launched cross location orders.
If you have any questions or comments please let us know - click the button 'Tell us what you think'.
