[Announcement] Fresh KDS Offers the Ability to Stay on iPad KDS

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As you should have seen by now, we are sunsetting Square KDS on iPad, which means that to keep using the same app, you need to migrate to Android and redownload from the Google Play store. 

If you are strongly against moving to Android as a hardware or operating system option, we wanted to flag that you do have the ability to migrate over to our preferred partner, Fresh KDS. 

Fresh KDS offers the following exclusively to Square KDS iOS sellers: 

• White glove onboarding with a 1:1 setup call

• 24/7 support

• 2 months free off all Fresh KDS’s pricing tiers and honoring of annual rates for monthly subscriptions

➡️ Talk to Fresh KDS today ⬅️

Fresh KDS FAQs:

What iPad models can the Fresh KDS app be installed and used on? 

Any iPad with iOS 13 or above. 

Where can I see a list of all of Fresh KDS features? 

We recommend that you visit Fresh KDS’s pricing page and click to “View All Plan Features” to see what comes with each plan. 

What features would I gain? Are there any limitations to be aware of?

Your experience with Fresh KDS will be mostly the same features as Square KDS, just with a different user experience. So once you activate your Fresh KDS account and get your team trained on using a new app on your iPad(s), you can expect to see the same product functionality, with the exception of 86-ing items from your KDS screen. For new features on Fresh KDS that you do not currently have with Square KDS, you can expect to see bump bar support, customized SMS notifications, and text responses to the kitchen to notify of a customer’s arrival. If you are ever unsure of what platform is the best fit for you, please contact your Square account manager or reach out to our team at support@squareup.com. 

What does Fresh KDS cost? 

Fresh KDS has three pricing tiers and is offering 2 months free (and an honoring of annual rates for monthly plans) for Square customers who want to keep their iPad and transition over. With the two months free, you would provide your credit card information upfront and not be billed until 60 days later. Also, you should be aware that if you have five or more active devices, you will need to purchase the Unlimited plan which is billed at $89/month (paid monthly) for an unlimited device count - usually billed as $109/month. 

How fast does Fresh KDS typically onboard new sellers? 

Fresh KDS can onboard sellers same-day, in as fast as 15-30 minutes. Learn more here. Additionally, as part of our preferred partnership, Fresh KDS is offering Square KDS iPad users an added layer of support with dedicated onboarding calls, if desired. 

What would migration to Fresh KDS look like? Would I have to set up my own devices? 

While you have the option to do self-setup if you prefer it, as part of this preferred partnership, you also have access to a personalized, 1:1 onboarding call with a Fresh KDS team member. Once you are ready to connect with Fresh KDS, please fill out this form to kick off the process. 

What level of support does Fresh KDS provide to customers?

Fresh KDS provides 24/7/365 support via chat as well as on-demand call booking through chat for English-speaking customers. They also have an extensive help center. 

What languages does Fresh KDS support?

The Fresh KDS app supports English, French, Spanish, and German and applies to app settings as well as on-screen order cards. Language localization is defaulted as the system language, but can be changed. When it comes to order cards, the information displayed can be in any language that Square POS sends. This includes languages with special characters. 

What countries does Fresh KDS support?

The Fresh KDS mobile app is supported in all countries, with native language support in English, German, French, and Spanish. The app will default to the language set on a device. The team is also adding new language support with future enhancements. 

What orders can I expect to see come through to a Fresh KDS screen? 

All of your orders that currently come through to your Square POS and show on your Square KDS screen. 

Should I be aware of any support differences if I choose to go to Fresh KDS? 

The 24/7/365 support offered by Fresh KDS is chat-based and English-only, with the ability to book a call from there. If you currently use Square KDS as a RST Plus subscriber, this will be different from the call-in support you are used to. If you use Square KDS as part of a KDS Standalone product at $20/month, this will be an added level of support for you. 

I have more than one iPad on Square KDS. How can Fresh KDS help with my migration? 

If you are determined to stay on your iPad, the Fresh KDS team is committed to walking you through migration and making this process as seamless as possible. Contact them here. 

I have more than one location. Can you walk me through the onboarding process?

Fresh KDS is set up by location, so each of yours can be set up and managed independently without issue. Reporting and analytics are also available by site. Learn more here.

I want to learn more about Fresh KDS. How can I get a demo and talk to their team? 

Great! You can connect with the Fresh KDS team here.

I’m interested in moving forward. What are the next steps and how do I get started? 

Great! The Fresh KDS team will get in touch with you once you fill out your information here.

➡️ Contact Fresh KDS ⬅️