Square Unable to Verify Address During Sign-Up

[DarkStar]

Hi just trying to set up my account but it won’t recognise any post code I put in for my home address I absolutely know I’ve put it in correctly so there’s no chance of it being a spelling mistake but it just seems to be marked as an invalid postcode and won’t let me proceed 

thank you!

[lawnbrook]

Hi @DarkStar,

Welcome to the seller community,,

It's a while since I signed up for Square so don't know the exact process, firstly make sure you're signing up from the Australian version of square (the url should have some references to au in it).

If that's correct then I'm guessing that it's trying to validate an address, a new suburb perhaps? If you can't get it to work at all then I'd definitely contact Square support directly.

Bruce

[Laurie_ · Accepted solution]

Thanks for jumping in here with the above advice, @lawnbrook! 

Adding to this, @DarkStar, based on your country flag in your profile, it looks like you may have inadvertently signed up for a United Kingdom Square account instead of an Australian Square account.

If you're looking to create an account in Australia, you'll need to follow this link. If you plan to use the same email address as your current account, please contact our Support Team to have the existing account and email address removed from our system first.

Alternatively, you can use a different or temporary email address to set up your Australian Square account, and update the email later.

For assistance, you can reach our Australian Support Team at 1800 760 137 (Mon - Fri, 9 AM - 5 PM Melbourne time), or via online chat or email. 

Let me know if you have any further question!