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Order notifications

My notifications have completely stopped for some reason when I receive an order. I don’t even receive an email. I have the square POS app and the weebly app, neither of which give a notification unless I’m actually in the apps themselves. I used to receive emails when I got an order but these seem to have stopped now too (they’re not in my spam folder either). Can anyone help?

 

Thank you!

laura 

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Square Champion

Add all the square email addresses to your contacts, sometimes the emails can be blocked if they’re repetitive from what your device sees as an unknown user.

Matt - He/They
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mjdws
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Admin

Hey @EnchantedDreamr, sorry to hear you're running into this! 

 

It's definitely worth adding all the Square email addresses to your contact like @MJD suggest; this will ensure that emails aren't blocked by the email provider. For convenience, here's the list of emails you can whitelist:

  • hello@weebly.com
  • noreply@weebly.com
  • no-reply@weebly.com
  • hello@emails.weebly.com
  • noreply@promote.weebly.com
  • no-reply@editmysite.com

Hopefully this will help! 

 

 

Tra | she/her
Community Engagement Program Manager, Square
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Thank you so much. I will do that 🙂

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I am not receiving push notifications ( cha ching ) from the weebly app!!! This is really inconvenience as a online delivery service…I’ve done all the necessary troubleshooting and Weebly/square don’t know why…please help

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Square Community Moderator

Hi there @Deliveryservice

 

If you are still not receiving order notification sounds, I recommend contacting our Customer Success team directly so they can investigate this. 

Ellie
Community Moderator, Square
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My order notification emails are set to use two email addresses which has always worked fine until today when the notification came to one address but not the other. 

https://the-ungrateful-wench.square.site
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