How do I fix a "connection failed" error when I try to sync my items to my Facebook shop?

[hancurran]

[Note: The title of this post has been edited by a moderator for clarity.]

Hi! 

I am really struggling with the facebook sync feature. My Instagram is already set up to shop from facebook but I can't sync to square. See attached image. 

[AdamB]

Welcome to Seller Community, @hancurran.

Can you log out of Facebook and Square, clear your browser cache and cookies for both, then log back into Square and Facebook and try again?

[Herbs712]

For some reason, my Facebook page is no longer connected. When i go to reconnect it, i get this error "Page is associated with a Commerce Account that sells onsite. This partner does not currently support Onsite Checkout.". Can someone please explain? TIA

[nika]

Hi @Herbs712- Can you try the steps AdamB lists here? Let me know if this works for you.