Duplicate Customers appear when I enter customer last name for a charge

[SalNY]

I'm using laptop to log customer charges into Square.  I go to "Take a Payment" and then I start typing in the customer last name (which is in my database).  As I begin typing in the customer last name, duplicate customers appear in the drop down.  Why is this?  I know for a fact that there are no duplicate customers in my system.

Thank you!

[Kassi_]

Hey there, @SalNY - 

Have you been adding the same customer to multiple payments? Or is this happening any time you add a customer?

I will keep an eye out for your reply👀. 

[SalNY]

Any time I add a customer for a payment, his/her name appears in the dropdown twice when I begin typing the name. 

Thank you for your help.

Sal

[Kassi_]

@SalNY - 

What kind of internet browser are you using whenever you are seeing this? 

[SalNY]

Kassi,

Good morning.

I'm using Chrome on a PC.

Sal

[Kassi_]

Perfect. That is what I was going  to suggest you to use. Could you send over a screenshot of what you're seeing? 

You can send it via private message, if you'd like to keep your customer information private. 

[SalNY]

Kassi,

Good morning and thank you for your e-mail. 

I checked the system this morning and did not see any dups.  I conferred with my colleague and she saw no dups as well.

If they recur, I'll send you a screenshot.  Maybe Square fixed the problem?

Sal

[Kassi_]

@SalNY - 

Thank you for letting me know! Happy to hear you aren't experiencing this issue any more. 

Have a wonderful day!