Hey @Fittyoga!
Sorry about that.
I usually have the best luck when sellers do a hard reset on their Contactless and Chip Readers.
To do so:
- Plug in the reader for at least 20 minutes to be sure it’s charged.
- Use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the reader for 20 seconds or after the 4 lights stop blinking red.
- After 20 seconds, release the button and wait 10 seconds. The reader should be reset.
From there, please try re-pair the reader using these steps:
- Go to the Square app and tap the three horizontal lines.
- Tap Settings & Card Readers.
- Tap Connect a Reader. If you are using an iOS device you will need to select Contactless + Chip Reader.
Remember that to put the reader into pairing mode, press the reader’s power button for 3-10 seconds until you see 4 orange blinking lights. Release your fingers when you see these lights, because if you see red lights, you’ve held the button too long.
This should resolve the issue, given that you've already ensured all the apps are up to date and that Bluetooth is on. Please reply in this thread if it doesn't!
Hey @Fittyoga!
Sorry about that.
I usually have the best luck when sellers do a hard reset on their Contactless and Chip Readers.
To do so:
- Plug in the reader for at least 20 minutes to be sure it’s charged.
- Use a small object like a bobby pin, pen cap, or paper clip to firmly press and hold the button on the reader for 20 seconds or after the 4 lights stop blinking red.
- After 20 seconds, release the button and wait 10 seconds. The reader should be reset.
From there, please try re-pair the reader using these steps:
- Go to the Square app and tap the three horizontal lines.
- Tap Settings & Card Readers.
- Tap Connect a Reader. If you are using an iOS device you will need to select Contactless + Chip Reader.
Remember that to put the reader into pairing mode, press the reader’s power button for 3-10 seconds until you see 4 orange blinking lights. Release your fingers when you see these lights, because if you see red lights, you’ve held the button too long.
This should resolve the issue, given that you've already ensured all the apps are up to date and that Bluetooth is on. Please reply in this thread if it doesn't!
