Sorry to hear about this situation, @Lucus.
Pending transactions can occur if payments are processed with a weak or nonexistent internet connection. Interruptions, such as phone calls, text messages, music, or audio recordings during payment processing, may also prevent the transaction from completing. However, if you're in an area with a strong internet connection, these payments should automatically sync with our servers within 20 minutes.
It's important to note that payments are not considered complete until you pass the PIN screen and receive a notification in the app confirming the payment was successful. To confirm a successful payment, check the Transactions tab within the app or view your transaction history in your Square Dashboard. If a transaction is not completed, it will appear in your Transaction Status report. If you find an incomplete transaction, you may also have the option to charge it manually. More information on this can be found on our Support Centre.
If you continue to experience these issues, please reach out to our Support Team directly so they take a closer look into this with you.
If you have any other questions, please don’t hesitate to reach out!
