invoice money missing from balance

[lintul]

I have a paid invoice of a large sum and it's not showing in my balance. Anyone know or have had this experience or know what to do? Been with Square for over 2 years and never has this happened. Thank you in advance.

[frances_a]

Hello @lintul 

Welcome to our Seller Community, we're always excited to see new faces. 

We are unfortunately unable to discuss specific transactions here in the Community. 

I would suggest reaching out to our direct support team here. They can access the account alongside you and check what happened with the transaction in question. 

The community moderators and other sellers will be happy to help with any questions or concerns that do not involve account-specific information. 

Thank you!