WooCommerce to Square receipts

[GK247]

I purchased something off of my own ecommerce site (WordPress/WooCommerce) to test this, but it does not seem like the initial receipt of a purchase is being sent out. Everything is connected through Square, but when I made a purchase, I did not get the receipt.

Is there something I need to do to ensure my customers are getting their receipts through Square? 

[Minion]

HI @GK247 

So with a connected site using WordPress/Woo, your customers should actually be getting emails from your site, and not directly from Square, I'm about 99% sure.  I use the Square plugin, but I do not sync my products with Square.

Have you checked your email settings in woocommerce?

From the Admin Panel > Woocommerce > Settings > Emails.  

Scroll through the ones that are listed for customer as recipient and click on manage on the right hand side to make sure that they are enabled. (Generally they are but things happen).

Also have you checked your Spam/Promotions folders?

Let me know how those settings turned out.

[GK247]

Thanks for the reply. Yes, everything was enabled, check marked and all. I made sure when I entered the information that I saved it. When I placed another test order to my site, I only received the notifications from ShipStation; which I am also connected to. Still nothing. It seems like I may be missing a Plugin of some sort for the emails...? Thoughts? Not sure why I would need another plugin when I see the list of emails and it allows me to manage it.

[Minion]

I will get back to you asap.  I just finished up work.  Just if you want to take a quick peak at this article.  Mainly the "check your email settings part" about changing to html. 

Who do you use for a host?  

I know I've ran into this exact problem before over the years of changing hosts and re designing my site, and it will come to me sooner than later