Aimhi
11-07-2017
07:00 AM
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While I have my customer been charged twice?
I made one transaction. The customer has show me his statement has duplicate charges. I only have one deposit into my account.
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RHatch
11-07-2017
12:21 PM
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If this was the same day or a couple days from the purchase it is probably a pre-approval charge. These will go away as they are just a pending transaction. If it has been some time since the transaction you will need to contact support.
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EJ_
11-09-2017
09:10 AM
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Hi @Aimhi
Sorry if this alarmed you.
If you only have one transaction appearing on your Square account activity, that indicates that your customer was only charged once.
As @RHatch mentioned, your customer is probably viewing a pending charge that will fall off of their account in a few business days. This process is controlled by your customers bank.
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