What is the best way to list services on the new Square Online Store?

[HeatherT]

The title of this thread has been changed from: Is electronic delivery available in the new weekly platform?

I own a yoga studio where students are purchasing yoga classes and class cards, so there is no physical object to ship them. In the previous version (pre-weebly) of Square, there was an option for Electronic Delivery. Now it seems you can only create a shipping label for an actual product to ship versus being able to offer services. I've used Square for several years and have been very happy with the ease in which my students can purchase my services, but Weebly seems much less user-friendly and confusing from the back end. Can you please tell best solutions?

[Valentina · Accepted solution]

This is a fantastic question, @HeatherT 🌟

To offer your yoga services the way you did with the old Online Store, you'll want to add the services you want to offer to your new Online Store as Items. Based on what you've said about your business, it sounds like an Item with a Digital Item Type will work best for what you're wanting to accomplish here!

To provide more clarity here, the new Square Online Store (Weebly) has one bucket of items, Items, and each item is assigned an Item Type - this selection controls special settings, and the type of email confirmation your customers will receive. Some of the options here are things like Physical, Service, Digital, etc. - these “types” are not available on items stored in your Dashboard.

• The Square Item Library has two separate "buckets" of items - there are Items and there are Services, they're stored separately and function differently.

Services in your Item Library and service-type items in the new Online Store have almost identical functionality. If you create a service-type item in the Online Store, it will sync to your Square Item Library - not your Service Library. The reason for this is that all Items created through your Dashboard will sync to your Online Store as Physical Item Types, which will require shipping fulfillment. I think this is what you are running into with the shipping labels being offered.

If you accept payments in-person as well as online for the same services, you'll want two copies of the item: one Service in Square to sell through the POS, and a service-type Item in the Online Store to sell online.

[SMW]

Services versus items.  I own a massage practice so I am selling services however I need to send online check out links along with my confirmation texts. My clients pay ahead to limit contact. If I have all of my services entered as “services” (not items) it doesn’t seem to allow a check out link. Is that correct and if so why not?

 Additionally, does the differentiation between services and items now mean when I am checking out clients at point of sale and a client purchases product along with their service they will finally be able to tip on only the service?