Hello Community! ✨
I’m here to tell you about Square’s Super Seller program.
The Super Seller program is currently made up of 93 Square sellers across the US, Canada, United Kingdom and Australia. Check out our Super Seller directory here.
Super Sellers are members of the Seller Community that we consider a manifestation of the culture of the Seller Community - meaning that they are our best example of what a truly helpful, kind, knowledgeable Square seller and member of the Community is.
Super Sellers actively assist other sellers in the Community by welcoming them, offering business advice, product recommendations and providing technical solutions via best answers. You may have engaged or been helped by one of them already!
You’ll also see our Super Sellers hosting or participating in Q&As, being featured in spotlights, podcasts and product testimonials.
Expectations for our Super Seller program members
- Community Participation and Activity: We accept sellers into this program who have shown active participation in the Community via posts, replies, best answers and kudos. While we know you are all business owners and often your participation levels depend on your business schedule, a fantastic baseline for our Super Sellers to strive for is 5 Community replies per week. We assume anyone applying to this program has applied because they want to be an active participant in the Community as a Super Seller.
- Tone & Style: We accept sellers into the Super Seller program because we feel their tone & style in written posts/replies matches our core Community Etiquette Guidelines. We expect all program members to continue to act as helpful, friendly, empathetic individuals.
- Additional Participation: Monthly Super Seller hangouts give our program members an opportunity to engage with one another in person (all events are currently online only), with Community Team staff, and with Square Product Team members. We love when our Super Sellers are able to attend! So far we’ve gotten pretty great turnouts ✨
What benefits/perks do Super Sellers receive?
- Free Access to Square Subscriptions: As members of the Super Seller program, meeting the outlined criteria, you will have access to Square Appointments, Square Team Management, Square for Retail Plus, Square for Restaurants Plus, Square Loyalty, Square Email Marketing, and Square KDS for free. This is our way of providing program members with the opportunity to try and get more familiar with our products, and to bring that knowledge to the Community!
- Swag: Super Sellers receive branded swag goodies for being in the program! Swag items come in kits with multiple items and also single items throughout the year. If accepted into the program, you’ll receive a welcome kit with all sorts of fun stuff! In the past we’ve sent Bluetooth Speakers, Mobile Chargers, Insulated Tumblers and more.
Here’s a picture of a hoodie we provided as a previous holiday gift to program members:
- Sense of Community: This program is made up of business owners that share their experiences with one another. They discuss wins, challenges, and offer suggestions. Members of the Super Seller program have a greater sense of Community because they are united with truly helpful, kind and knowledgeable business owners.
- Access to Square Product Managers & Engineers: Super Sellers have the opportunity to meet directly with Square Product Managers and Engineers to provide thorough feedback on their experience with our products. They share what product improvements they’d like to see and hear about what’s on the Product Team’s roadmap.
- Priority Community Support: When Super Sellers post product questions or issues in the Community, they receive a reply from one of our Community Moderators or Managers in 30 minutes to an hour, rather than our typical 24-48 hour response time. This is a fantastic way for you to get tailored support quickly through a support channel other than phone, email or messaging.
- Status: Super Sellers have an exclusive badge on their Community avatar! This lets the rest of the Community easily identify who is a Super Seller, knowing that they are here to help!
- Super Seller Lounge: Super Sellers have access to a private group within the Community that we call the Super Seller Lounge. Within the lounge, Super Sellers frequently engage with one another and our Community staff, privately, on a daily basis! Super Sellers are able to surface identified bugs/issues, discuss business practices and view program announcements.
Those interested, we open applications for the program twice a year, typically in the Fall and Spring. We’ll make an announcement in the Community when applications are open. We’ll ask you a few basic questions about your business, what you enjoy about the Community, and why you’re enthusiastic about the program. Fall 2021, we received over 400 applications!
We hope you apply! Feel free to comment with any questions 🤓
Best,
Isabelle
Super Seller Program Manager @ Square
wrote:What is a super seller?
I give back to a community who has helped me when I have questions.
I get to actually give meaningful feedback that becomes part of the product I use everyday.
I learn to better understand the technology for my business to make more money!
And, I got a really cool pair of Square themed socks. Who doesn't like socks?
Seriously, the wealth of knowledge between super sellers will undoubtedly help you do something better.
Donnie-M
Wait,..you got socks!?
