Unpaid Invoice That Has Been Paid By Customer

[gibsonta]

I have a customer who has confirmation from her American Express card, via text message notification, that she has paid the Invoice I sent her. But, my Invoice is still showing as unpaid in the dashboard. The last invoice I sent updated as paid almost instantaneously when my customer entered credit card info. Is there a delay in processing with American Express cards?

[Spenser]

Thanks for the heads up, @gibsonta. By the sound of it, I would guess that their attempt to pay the invoice was actually declined by American Express, and they have a pending transaction that will fall off their statement in a day or two. Successful payment will show in your Activity right away, in addition to marking the Invoice as paid. 

I won't be able to look into this specific payment here in the Community, so please contact our Support team, if you haven't already. Thanks!

[phatkakesco]

I'm currently dealing with this same issue except my customer has a different cc payment. Her bank is showing they paid me however square says it was declined...so I was never paid. Did you ever resolve this issue?

[gibsonta]

My issue was resolved. Apparently Square declined the charge because the zip code didn't match the one on file with their credit card company, yet the credit card company confirmed the transaction via text alert. The customer attempted to pay the invoice a second time using the correct zip code and the charge went through. It was sorted out within a couple of days (which happened to be weekend days, not business days).

[phatkakesco]

Hmmm, so it was the zip code for you as well. Thank you

[gibsonta]

Apparently, my customer entered the incorrect zip code for her credit card when paying the invoice, which caused Square to decline the charge. She attempted a second time and it went through.

[horsetrivia]

same thing happened to me with american express anyone know how to contact a real person at square plus they took out fees for instant deposit which did not happen

[Chad]

Hello @horsetrivia, this is kind of weird. Is the invoice still showing as unpaid?

[Heavenly12]

The title of this thread has been edited from the original: USD payment via credit Card

Hi Everyone, 

I have a client that is located in Arizona. 

She says she paid yesterday her invoice that I sent her through square with her credit card. 

I haven't seen anything yet. The invoice reads that its not paid. 

What is wrong? Did she do something incorrectly or did I? 

Does it a take a while to show up? 

[JustinC]

Glad to see you posting in the Community @Heavenly12! 

An invoice will show paid immediately and will reflect in Transactions. Sounds like the invoice payment declined - could be mismatched card info entered or a generic decline from the card issuer. Check Dashboard > Reports > Transactions Status to confirm if the payment was indeed unsuccessful.

Nonetheless, an unsuccessful invoice payment may appear as pending on your customer's bank statement but will fall off soon depending on their bank's processing speeds.