Timing of Reminders

[OGKTTV]

Trying to get a better feel for the t timing of delivery of reminder invoices and actual invoices. First month using the invoice system and some invoices that are due today have still not been sent. Is there a setting or something that should be done to determine the timing on invoices being sent? Have reminders set for 2 days before due date, day of and 1 day after.

[Kassi_]

Hi @OGKTTV-

Welcome to the Seller Community! From what you're describing, you have done everything correctly to get your invoice reminders sent out how you would like them to. 

Just so we can have someone take a deeper look into this I'd like for you to give our Customer Success advocates a call. You can reach out directly to Customer Success at 1-855-700-6000. Please keep in mind, you will need a customer code to get an advocate on the phone. Here is the link to get that code: squ.re/howtocontact