I’ve been a Chowly “subscriber” since March 2020. They could not get it configured properly during the “free trial” period and then billed me for items outside the scope of the agreements they wrote and had me sign plus the monthly service fees. As I really DO want to like the service, hours were spent with their account support to keep me from disconnecting the service, with promises that things would be made right and instructions that I should not pay anything while they work on setting up my account properly.
Despite continuous effort on my part to resolve the numerous configuration issues, they simply gave up trying to support my account in July. They have continued to send me bills and disconnect notices. Each one is followed by my reply that their service has yet to function correctly and reminding them of the instruction that I owed no fees.
That “disconnection” back-and-forth took place again this past week. Their billing person has offered to have support work on my account once again. Support reached out and I forwarded them the thread of emails where things were left in July.
No resolution yet. I hope they can get things working. I really love the idea of this integration. I’d be happy to pay for it — that’s why I signed up. But they can’t get their act together. We are in a far worse spot with them than we were without them... but every so often when things work just right, there’s a shimmer of hope that they’ll end up pulling through, eventually!
I’m certain that none of that helps your situation, but I hope you feel comforted knowing you’re in good company.
