Star TSP-100 Printer Not Working

GreenTeahouseUS · ‎05-28-2021

Hi,

Just recently we are encountering our TSP-100 printer isn't working.

It functioned for some time up to this date, and we've tried unplugging all devices, restarting our network, unplugging and re plugging all cables to no avail. Once plugged in, Square recognizes it and says "Printer connected" but doesn't give us the prompt to print tickets or receipts. Any suggestions for plan of action we should take?

sayra · ‎05-30-2021

Hey @GreenTeahouseUS.

My best suggestion is to give us a call so we can get more details and walk you through the troubleshooting steps. In the meantime, you can take a look at this article.

I hope this helps!

Sayra
Community Moderator, Square // Moderadora de la Comunidad, Square
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