Saving Credit Card at Time of Booking?

[TidyinTimeLLC]

I was told last week customers can choose ‘save card’ at time of booking and appointment, so they do not have to swipe it at the completion of their appointment/give me card info again. I was told there was a box missing when they book that should say ‘save card’, I called back this week and now I’m told the ‘save card’ box doesn’t exist?

So the only way for the client to save their credit card into for paying for their appointment, is for them to book the appointment, then sign back in again and then do what? OR I can send them a credit card auth form?

Not very good options/not very efficient. Clients are getting irritated/seem confused of the fact they have to provide card info again. Any other businesses clients feeling the same way?

[jasmineradi]

yes, i am repeatedly having this issue. I have clients coming in without any form of payment thinking they already put it in online when booking appointments. incredibly frustrating for us and them.

[JJ_]

Hey there @jasmineradi

It seems that your customers are confusing your Late or No-Show protection option. Because Square only authorized the card to bill per your policy we are unable charge the card on file for the complete service. 

I will pass this feedback over to our product team for their visibility.

[Updodown]

the no show payment option is given to the client to accept or decline and still complete the booking - how does this protect the merchant? Can you remove this option in square and just keep the credit card on file for no shows?

[Arie]

Hi @Updodown,

Thanks for writing into our community and welcome! 

When no-show protection is enabled, customers wouldn't be able to make a booking without providing their card information. Can you send through a link to your bookings site, and a screenshot of your booking settings so we can troubleshoot a bit further?